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HOTEL DESCRIPTION

Sheraton Hanoi West will be a conversion of the Hyatt Regency West Hanoi. The hotel has 520 guestrooms including 39 suites, and 130 serviced apartments (from studios to 3-bedroom units). Food and beverage options include all-day dining, lobby lounge, sky bar, pool bar, club lounge and resident’s lounge. Meeting facilities include a ballroom and 4 meeting rooms at a total event space of 661 square meters. Guests can enjoy spa, pool and fitness center in the hotel.

The hotel is located at 36 Le Duc Tho Street in Nam Tu Liem District which is part of the commercial area that is 7-9 KM west of Hanoi’s core commercial area of Ba Dinh and Hoam Kiem Districts. The West Hanoi area has seen an increasing number of new infrastructures, urban developments and office buildings that are popular for IT companies. The Hotel is 5 minutes away from the major throughfare connecting to the Noi Bai International Airport in 35 minutes, as well as various industrial parks outside of the city in the north. 

The hotel will be rebranded by Q2, 2024.

JOB SUMMARY

As a member of the property management staff, contributes advanced knowledge and skill in technology and general hospitality business knowledge to support the property and technology Information Resources objectives. Position is responsible to the property for all technology planning, decision-making, implementation, and maintenance. May interfaces with vendors, owners, Executive Committee and property staff.

CANDIDATE PROFILE 

Education and Experience

  • BS/BA or equivalent work experience. Additionally, 2-4 years experience in like position.
  • Previous experience in IR Global Field Services or Marriott Systems Support desirable.
  • System-related professional certifications desired.

CORE WORK ACTIVITIES

Ensuring Client Technology Needs are Met

  • Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Monitors, ensures and manages the acquisition and maintenance of property based systems.
  • Analyzes information, identifies current and potential problems and proposes solutions.
  • Maintains, inspects and repairs equipment.
  • Inspects and ensures the maintenance of the equipment or the environment.
  • Ensures that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.
  • Manages IR activities to ensure the property infrastructure and applications systems are functional at all times.
  • Ensures solutions are consistent with the client's needs and brand specific IR environment.
  • Administers and maintains mail and email.
  • Maintains inventories and manages IT hardware/software.
  • Provides Internet support and maintenance (if applicable)
  • Provides cable management support.
  • Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status.
  • Consults on specific application issues or hardware/software problems.
  • Provides feedback to Lodging IR on application functional performance and system performance.

Managing Projects and Policies 

  • Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
  • Monitors processes and evaluates information according to SOP and LSOP requirements.
  • Enforces IR policies and standards protecting company hardware, software and other resources at the property.
  • Directs maintenance of equipment and installed software applications inventory for property ensuring compliance with licensing regulations.

Maintaining Information Systems and Technology Goals

  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Performs an assessment of needs, ensuring compliance with brand specific standards, budget and capital requirements.
  • Determines priorities, schedules, plans and necessary resources to ensure completion of any property projects on schedule and according to specification.
  • Ensures problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times.
  • Ensures proper asset management.
  • Performs on-site monitoring of all projects.
  • Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizes performance and produces desired business results.

Demonstrating and Applying Information Resources Knowledge 

  • Keeps up-to-date technically and applies new knowledge to your job.
  • Demonstrates knowledge of job-relevant issues, products, systems, and processes.
  • Provides technical expertise and support.

Additional Responsibilities 

  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Coordinates property efforts, prioritizes needs and communicates those needs to IR Shared Services and other systems staff.
  • Manages vendors for property IT requirements functioning as escalation point for problem resolution.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Confirmed 7 hours ago. Posted 7 days ago.

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