Founded in 2017, Formant is the leading cloud-based platform for managing fleets of robots. Formant’s platform enables companies to operate, observe, and analyze robots from anywhere, meeting the growing need of robotics companies looking to deploy into new environments and scale their fleets.
We are inspired by the unique opportunities and challenges of connecting robots to each other, people and the cloud. We believe that more effective infrastructure can help unlock the shared potential of humans and robots and accelerate the successful deployment of autonomous systems throughout society.
As a team, we value humility, honesty, and creativity. We have a friendly, remote culture full of people from diverse backgrounds. We love solving problems and take pride in our craft.
Your Mission:
At Formant, we are on a mission to build the autonomous future with humans at the center. Our cloud-based data and operations platform helps companies scale and manage fleets of robots in the real world. We serve a wide range of customers, from Fortune 100s to fast-growing startups. We’re venture-backed, scaling and looking for an experienced Account Director to join our Customer Success team.
In this very important role, you will take ownership of managing and growing our fast-growing SMB and Mid-Market customers. You will report to the Head of Customer Success.
Your Responsibilities
SMB and Mid-Market Account Management:
Account Growth and Retention:
Strategic planning:
Issue resolution:
Key metrics you will own:
Ideally, you:
About Formant
At Formant, you’ll make an immediate impact in a rapidly growing venture-backed company run by a founding team with an established track record.
We offer competitive compensation, comprehensive benefits, stock options and an unlimited vacation policy as well as unlimited potential for internal growth and advancement.
We work fully remotely, with hubs in San Francisco, Chicago, Boston, and Pittsburgh, though some travel for company events or customer projects may be required depending on the role.
Please note that you will need valid U.S. work authorization to join Formant. A background check and employment verification will also be required for this position. We may obtain one or more background screening reports about you, solely for employment purposes.
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