Job Req Number: 78210
Time Type: Full Time
Job description
Job title:
IT Service Owner & Subject Matter Expert – General
Department:
Delivery Management: Data, Governance and Analytics – ERP and Finance Solutions - Group Applications - Global IT
Reporting line:
Director - Data, Governance and Analytics
Purpose of the job/ Responsibility:
The area of the IT Service Ownership - within ERP and Finance Solutions - is currently in the definition stage – this means that you will have a pioneering role and will have influence on the shaping of this role in the Finance context.
We are looking for at person, who is not afraid to take charge and responsibility and who has extensive knowledge of the different areas within Finance applications.
An important task for the Service Owner will be to create and build links and relationships to the different SME’s e.g., architect, release/change management, within the ERP and Finance Solutions organization.
This will mean that you will have to build a network to be able to source information and knowledge to span the different responsibilities of the job.
The expectation will not be that a Service Owner covers all responsibilities by themselves – but you will need to have a good idea about the areas that you need input on which in turn calls for a good overview of standard SAP processes and DSV specific knowledge.
As service owner you have the overall IT accountability for the delivery, operation and maintenance of your IT applications Service and you are the single point of contact of an IT Service (application & infrastructure), including financial follow-up and stakeholder management.
You will ensure that the expected outcome & quality is delivered within agreed service levels and manage the expectation of the customer in relation to IT system. The responsibility for executing and following up on the different tasks can be delegated to others but the accountability cannot.
Selected Key Activities: In collaboration with other teams organize and drive development and support and trouble shoot within a service. Monitor and challenge operational activities. Service Owner and Subject Matter Expert of specific applications, where you are overall responsible for the applications and handle dialogues and coordination with the internal customers and global IT operations as well as with the vendors.
Tasks:
Infrastructure & Operations
Financial Management
Security & Risk
Application Management
Other activities and responsibilities:
Staff responsibility:
No
Working relations:
Professional qualifications:
Personal qualifications:
DSV – Global Transport and Logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.
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