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JOB SUMMARY

Responsible for assisting the Associate Director of Meetings and Special Events with the management of all aspects of the Meetings and Special Events department in accordance with hotel standards. Manages groups of larger size and complexity as related to pre-planning and execution for all the logistics, food and beverage, guest rooms, activities, vendors, budgeting for the groups. Displays leadership in guest hospitality and ensures consistent, high level service throughout all phases of hotel events. Ensures products and services sold to Event/Meeting Planners meet or exceed their expectations, create loyalty and leads to increased market share. Manages the details clients’ functions and maintains budgeted revenues through solicitation of business while controlling expenditures. Directs, implements, and maintains a management philosophy, which serves as a guide to Meeting and Special Events’ staff. To mentor, develop, coach and educate staff providing leadership to Operations, Business Center, Destination Services, Banquet and Audio Visual departments. The ideal candidate will have:

  • 2-4 years’ luxury experience in Meeting and Special Events with a minimum of 1 year in a leadership capacity, preferably in a Five-Star/Five-Diamond hotel
  • Previous experience with meeting planners, brides, social clients and incentive houses
  • Strong knowledge of food and beverage operations and in particular menu development / various food service styles 
  • Advanced knowledge of cost controls, budgets, and forecasting
  • Experience and ability to understand, adhere to and AAA 5 Diamond and Mobile 5 star standards.
  • Excellent leadership skills with the ability to train and motivate individuals, creating and maintaining a cohesive team.
  • Strong relationship and communication skills with the guests, management and employees
  • Excellent written and verbal communication skills.

Assists in planning and execution of meetings and special events. Position assists in the implementation of departmental strategies. The position has responsibility for assisting in the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate.

CANDIDATE PROFILE 

Education and Experience

  • High school diploma or GED; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Assisting in Managing Meetings and Special Events Operations and Budgets

  • Researches and analyzes new products, pricing and services of competition.
  • Assists in apprising property of all groups that will impact property operations.
  • Assists in execution of event management strategy that is aligned with the company’s business strategy and leads its execution.
  • Conducts daily walk-through of banquet floor to help ensure client satisfaction and quality standards.

Managing Profitability

  • Assists in developing working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed.
  • Creates opportunities to upsell during event planning.
  • Assists in managing department controllable expenses to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

  • Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Responds to and handles guest problems and complaints.
  • Empowers employees to provide excellent customer service.
  • Ensures employees understand expectations and parameters.
  • Strives to improve service performance.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Confirmed 18 hours ago. Posted 30+ days ago.

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