POSITION: Client Experience Training Specialist
LOCATION: Mahwah, NJ
Live the Exceptional With Soul. This is the singular purpose of JLR.
At the core of these experiences are the products themselves. The JLR brands have undergone a dramatic transformation over the past years.
JLR is reimagining the future of modern luxury by design through our distinct British brands. Our purpose is to ‘Live the Exceptional with Soul’ by being the proud creators of modern luxury and being guided by a set of behaviors we call our Creators’ Code: Customer Love; Unity; Integrity; Growth; Impact.
At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.
The successful candidate will be responsible for Helping transform our training function by living the creators code and delivering the modern luxury vision and new purpose for JLRNA retailers, as part of our Training Department based at our corporate headquarters in Mahwah, NJ, and reporting to the Client Experience Training Manager. This role is responsible for the planning, development, and creation of JLR North America’s Client Experience and Product training content for retailers in the US and Canada.
In addition, the position is responsible for the digital transformation of JLRNA’s training content and delivery, localization of globally developed training content, creation of North American specific training, and periodic reviews and updates of existing training content. The position is also responsible for managing the training delivery and development vendors, digital platforms, and coordinating with internal JLRNA and global stakeholders to develop training content and strategies.
What you will be doing:
What you will need:
Schedule: Hybrid Ways of Working (Monday, Tuesday, Thursday - office days; Wednesday and Friday - choice days)
Recruitment Salary Range: $70.500 - $92,000
Base pay offered may vary depending on multiple individualized components, including location, skills, experience, and market factors. The total compensation package for this position may also include other elements, including a target bonus in addition to a full range of medical/health, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick/personal, and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an “at-will position”.
So Why Us?
Thank you for your interest in working for us, we love it here and think you will too!
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
JLR North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.
#WEAREJLR
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