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Shangri-La Group - Hong Kong Region

Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including Kowloon Shangri-La, Island Shangri-La, Kerry Hotel Hong Kong, JEN Hong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs.

As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group. 

We are looking for a Sales Manager – MICE based at Kowloon Shangri-La, Hong Kong!

As a Sales Manager – MICE, we rely on you to:

  • Be responsible for the servicing and management of all MICE accounts within an assigned area and assist the Director of Sales – MICE in focusing and motivating the team to achieve the room night goals for the respective segment as laid out in the Marketing Plan
  • Develop and implement all sales strategies to respective market segment and drives cross-selling target for all hotel properties as a part of COE Sales functions
  • Be responsible for the development and maintenance of client database and explore new sources of business by developing new contacts
  • Conduct all the sales related activities and maintains excellent relationship with existing accounts and solicits new business
  • Secure, analyse, evaluate economic and marketing information on a local and international basis needed for sales operations
  • Monitor sales activities of competitors and prepares appropriate strategies for review with DOS – MICE
  • Prepare weekly sales call reports, entertainment schedule and weekly call plan
  • Work with Events Management Team and other stakeholders to meet and exceed client expectations and follow up client feedback and comments after events
  • Promote seasonal packages and any promotion to major supporters

We are looking for someone who has:

  • University graduate in Hospitality Management, Events Management or other related disciplines
  • A minimum of 5 years of relevant hotel sales experience in travel markets and MICE
  • Experience in account maintenance and development of new accounts
  • Pleasant personality with strong communication and negotiation skills
  • Strong strategic sales leadership skills
  • Well versed in computer applications and hotel sales and events systems
  • Excellent command of written & spoken English, Cantonese and Putonghua
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Confirmed 12 hours ago. Posted 13 days ago.

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