Technical Support Specialist II
Our client, a leader in their industry, has an excellent opportunity for a Technical Support Specialist to work on a 12-month contract-to-hire. Our client engages in the ownership, operation, and development of wireless and broadcast communication tower sites in the United States, Mexico, and Brazil. They lease antenna space on multi-tenant communications sites to wireless service providers, and radio and television broadcast companies.
The Technical Support Specialist II will be responsible for the overall performance management of wireless connectivity solutions, standards of care, and repair and maintenance. They will troubleshoot network alarms, diagnose root causes, repair and maintain network elements, maintain key performance indicators within contractual service level agreements, ensure network availability, provide event support at premier venues, provide customer support, and manage relationships with vendors, customers, and real estate owners. This is a 12-month contract-to-hire. It is a hybrid position in Cary, NC allowing for 3 days of remote work per week. The pay rate can go up to $38/hr W-2 and is commensurate with experience.
Responsibilities of the Technical Support Specialist II:
Requirements for the Technical Support Specialist II:
Please send your MS Word resume to Ben White at bwhite@eliassen.com for immediate consideration.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Job #: 383265
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