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Operations Advisor or Senior Operations Advisor

Colorado Department of Transportation

Department Information

This posting may be used to fill multiple positions. Candidates will be considered for the Operations Advisor or the Senior Operations Advisor role, depending on their experience. 

Colorado Governor Jared Polis is committed to building a Colorado For All, a place where everyone has an opportunity to succeed and live the Colorado way of life. Governor Polis is focused on lowering health care costs for hardworking Coloradans, transitioning the state to renewable energy sources, ensuring every Colorado child gets a quality education, and building an economy that works for everyone. The Governor’s staff includes offices for budgeting, communications and outreach, legal counsel, legislative liaison, operations, policy and research, and scheduling. 

Mission of Governor’s Office of Operations: To empower state agencies to deliver on the administration’s core policy priorities, while addressing urgent operational challenges and constantly improving performance.

Description of Job

Position Title: Operations Advisor or Senior Operations Advisor 

Hiring Salary Range: $70,000 - $80,000 annually - Operations Advisor 

$80,000 - $95,000 annually - Senior Operations Advisor 

FLSA Classification: Exempt (not over time eligible)

Expected Annual Travel: Minimal 

Summary of Functions: Advisor supports the Governor’s Office of Operations. 

Essential Duties and Responsibilities: This role supports the execution of the initiatives of the Governor’s Office of Operations to support agency goals as outlined in their annual performance plans, the achievement of the Governor’s priorities, strategic projects, and Colorado’s economic recovery. This is a generalist position within the Governor’s Office of Operations. The hired individual(s) will be part of a team of roughly five operations advisors, with specific projects and assignments based on individual interests and experience, as well as the needs of the team. 

The position will interact closely with multiple state Departments and Offices to ensure they are receiving adequate support, open communication channels, and assist in building highly effective teams. The incumbent in this role will interact regularly with multiple departments and must gain a working knowledge of the various divisions and overall operations of the agencies supported by the team. 

An overview of the tasks these roles may be responsible for executing include:

  • Performance Management
  • Coach state agencies and teams in strategic planning processes to ensure State Measurement for Accountable, Responsive and Transparent (SMART) Government Act compliance for performance plans and reporting
  • Ensure agencies comply with data and goal reporting submissions, tracking progress toward agency goals and the Governor’s Priorities
  • Coach agencies in SMART Goal development, identifying lead and lag measures, developing strategies and mapping out a plan for goal achievement and tracking 
  • Facilitation of Working Groups
  • Facilitate ongoing, cross-agency working groups that support execution on the Governor’s priorities
  • Lead groups in developing annual goals, and monitoring progress towards those goals
  • Talent Development
  • Coordinate the team’s professional development portfolio, including course in the Governor’s Professional Development Academy and the Executive Fellowship
  • Supporting the organization of team development activities, including team retreats and trainings
  • Oversee and support the annual Tom Clements Better Government Award
  • Operational Excellence Initiatives
  • Supporting long-term statewide initiatives to improve operational performance, which may include support with implementation design and planning, meeting facilitation, expert identification, and/or overall sponsorship. Examples may include implementation of the Governor’s Greening Government Executive Order, the realization of the vision of the State’s Digital Government Strategic Plan, and Reimagine State Government
  • Project Management
  • Provide project and change management and direction to agencies to ensure overall success of statewide initiatives. This includes developing project plans such as project charters or scopes of work, objectives, timeline, deliverables, trackers, and success criteria that support organizational goals
  • Issue Identification & Resolution
  • Identify and elevate operational or performance issues across State government, and make recommendations to address those issues
  • Work with agencies to address those issues by creating accountability, and ensuring clear communication of expectations
  • Economic Recovery
  • Assist in the development and implementation of State and Federal funded stimulus and infrastructure programs, and ensure progress towards their achievement, as needed

In general, Operations Advisors and Sr. Operations Advisors may take on similar tasks, but Sr. Operations Advisors are expected to do so with a higher level of autonomy. Note that we rarely hire new team members directly into the Senior Operations Advisor role. Decisions to hire at this level will require a comprehensive qualitative assessment of the individual’s ability to immediately contribute autonomously and at a high level. 

Their assigned tasks may also be more complex, urgent, or institutionally critical. Demonstrated skills for a Sr. Operations Advisor will include:

  • Mastery of concepts and processes related to statewide performance management
  • Ability to independently lead complex projects or processes, including standing up new projects or processes
  • Utilizing subject matter expertise and/or experience from past achievements to drive success in State initiatives
  • Demonstrated ability to get things done without active engagement required from team leadership
  • Proactively identifying operational, communications, or other issues within state government for team leadership, and recommending steps to address them
  • Coaching and training other members of the team

General

  • Adheres to all health and safety policies in the planning and execution of activities
  • Uses word processing, spreadsheet, database, and scheduling software applications to prepare correspondence, plans, reports, schedules, and other documents related to projects
  • Provides continuous effort to improve operations, streamline processes, and work cooperatively and jointly to provide quality customer service
  • Participates in project teams as required
  • Participates in and coordinates conferences and workshops 
  • Represents the Governor's Office and regularly interacts with Departmental Executive Staff
  • Other duties as requested and required

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

This posting may be used to fill multiple positions. Candidates will be considered for the Operations Advisor or the Senior Operations Advisor role, depending on their experience. 

Qualifications:

The incumbent in this role will contribute to the development of a culture of operational excellence throughout the executive branch by demonstrating the following attributes:

  • A skilled project leader, who has a demonstrated ability to mobilize and motivate teams around shared goals, to set direction and approach in a complex and ever-changing environment, to make difficult decisions, and to deliver tough messages with grace.
  • Strong analytical skills, with a sound understanding of statistics and ability to identify and use data to inform decisions and to make recommendations.
  • Strong organizational skills, and self motivation to follow-up on projects, information, and issues until resolved.
  • Empathetic and creative problem solver able to listen, understand, and lead various decision makers at all levels of state government in an emotionally intelligent manner.
  • Enthusiastic about the power of performance management, data, and information to drive action toward positive outcomes.

Education/Experience: 

Operations Advisors must demonstrate:

Experience Only:

  • Six years of work experience in an area closely related to the work areas to be performed by this role

OR

Education & Experience:

  • Bachelor’s degree in public administration, political science, economics, or a related field and at least 2 years of work experience in an area closely related to the work areas to be performed by this role
  • Additional education may be substituted for the experience requirement on a year-for-year basis

Senior Operations Advisors must have an additional two years of highly relevant work experience, for a minimum of 4-8 years of experience, depending on education level. Alternatively, the candidate must have served for at least one year in the role of Operations Advisor in the Office of the Governor. 

Preferred Qualifications:

Note that the above are minimum qualifications. Additionally, we value: 

  • Graduate degree in public policy, public administration, business administration, statistics, economics or a relevant field
  • Previous experience in government or a related sector
  • Familiarity with performance management principles in the public sector

Please apply if you believe would bring a unique perspective or enthusiasm to this position, even if you do not have all of the above preferred qualifications. We’re always looking for individuals with diverse perspectives and backgrounds.

Conditions of Employment

Applicants must pass a thorough background check prior to employment.

Supplemental Information

To Apply:

A resume and answer to the supplemental question must be submitted with the application for consideration. Your resume and supplemental question response must provide sufficient detail to allow the screening panel to properly assess your experience, relevant skills, and achievements. An additional cover letter is NOT required for application - the supplemental question will be used in lieu of a cover letter.

The State of Colorado/Office of the Governor offers a generous benefits package including: 

  • Medical, dental and vision plan coverage - including extensive prescription drug coverage (many preventive medications covered at no cost)*.
  • Health Savings Account (with state contribution) when electing HDHP medical coverage*.
  • Wellness programs - participation can reduce employee premiums*.
  • Short-term and optional long-term disability coverage*.
  • Life and Accidental Death/Dismemberment Insurance*.
  • Flexible Spending Accounts (FSAs)*.
  • Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML).
  • 11 Paid Holidays Annually and Accrued Annual and Sick Leave
  • Welcome Aboard Program - July 1, 2023.pdf
  • Retirement benefits** - including PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus optional 401(k) and 457 plans - https://www.copera.org/
  • Hybrid work arrangements.
  • Variety of discounts on services and products available through the State of Colorado's Work-Life Discount Program.
  • Training and professional development opportunities, including reduced college tuition through CSU Global (contact CSU Global for latest offerings).
  • Access to the Colorado State Employee Assistance Program (CSEAP): offers confidential mental health counseling, professional coaching, employee mediation, 24/7 crisis support.
  • Free RTD EcoPass to all eligible State Employees.
  • Credit Union of Colorado Membership Eligibility.
  • To learn more about State of Colorado benefits, please visit the state’s benefits portal: https://www.colorado.gov/dhr/benefits.
  • For information on mandatory employee salary deferral (in lieu of contribution to Social Security), see COPERA for details: https://www.copera.org/member-contribution-rates

Equity, Diversity and Inclusion

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. 

ADAAA Accommodations

The Office of the Governor is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Staffing Coordinator (the Director of Human Resources) at gov_hr@state.co.us

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

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Confirmed 20 hours ago. Posted 9 days ago.

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