The Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco’s Customer Experience (CX) organization. We build deep relationships with customer senior leadership, partners, and the extended Cisco account team to aid the customers in achieving their goals. With Cisco’s transformation to software subscription, Customer Experience is critical, we are re-writing history, and you can contribute to the ambitious journey we are on.
What You’ll Do
As a CSE, you are accountable for successfully accelerating adoption and value realization for the products and services our customers have purchased.
Who You Are
You are an executive leader with excellent customer, partner and market understanding of software and subscription services. You are a leader with vision who can evangelize Cisco solutions and services. You have experience in ensuring customers adopt and realize value from subscription software, services and solutions. In addition, as a CSE you are adept at identifying new opportunities to expand your value to a customer.
This is an excellent opportunity for a senior Customer Success Executive, someone who, in the future is capable of leading the Customer Success team in Africa and who can manage critical relationships with Sales leaders across the region.
Why Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box! But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward. So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
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