Honeywell has flagged the Doors Support Engineer job as unavailable. Let’s keep looking.

What Will Your Job Look Like?

The Application & Hardware Support Engineer is responsible for the provisioning, installation/configuration, operation, and maintenance of system hardware and software and related infrastructure. This position will be responsible for the ongoing support, upgrades, new developments, and deployment of Transit technology, which encompasses but not limited to cameras, radios, tablets, credit card readers, fare equipment and other vehicle technology items. The Application & Hardware Support Engineer will work closely with the local team to provide support, installations, and repairs for all vehicle technologies deployed. 

This position is located onsite in our Phoenix location

What You’ll Do:

  • Develop, test, resolve, and document new technology installations for training and deployment
  • Implement and maintain mobile device management solutions, administer phone registration, and advise on enterprise policies
  • Install, upgrade, configure, test, maintain and support operating system software in a production environment
  • Provide hands-on support, maintenance, training, performance monitoring, and optimization of all infrastructure components in support of the product with an emphasis on Mobile Technology
  • Oversee the resolution and/or tracking of reported issues, ensuring all issues are addressed to closure
  • Manage enterprise-class mobile device management solutions for IOS and Android
  • Develop proper mounting and running of harnesses for new products for MTM
  • Facilitate a team environment to enable efficient and accurate communication through entire organization
  • Troubleshoot logistic technology hardware and document issues and expected results
  • Lead implementation of vehicle installations of cameras, radios, credit card readers, taxi fare counters, etc. 
  • Serve as a liaison between the IT department and local team to ensure the highest degree of customer satisfaction
  • Provide on-going training and coaching for drivers and support staff on all applicable products
  • Complete tasks and assignments of the project to ensure that both the company business objectives are being met on a project-by-project basis through on-site and remote training and technical support.
  • Other tasks as assigned

What You’ll need:

  • High School Diploma or G.E.D.
  • Bachelor’s degree in Information Technology or similar degree, preferred
  • 2 + years of automotive type electrical installations, maintenance, upgrade, and customer care experience
  • 1-2 years of soldering experience on power ports and logic boards
  • 1-2 years’ experience working with or administering Mobile Device Management solutions such as IBM MaaS360
  • Experience supporting operations in the field
  • Automotive electrical and schematic experience and/or audio type vehicle installation experience

Even better if you have...

  • Certifications in: CompTIA, Apple Certified Macintosh Technician (ACMT), Microsoft Certified Solutions Expert (MCSE), Google IT Support Professional Certificate, preferred
  • Installation of cameras, radios, tablets, monitors etc. as related to the automotive industry experience, preferred
  • Strong diagnostic and troubleshooting abilities
  • Subject Matter Export in all technology utilized within the transit industry
  • Ability to set up and install new vehicle hardware 
  • Upgrading firmware, software, and outdated hardware systems.
  • Must be able to demonstrate strong customer service skills
  • Ability to maintain a positive and team focused environment during high stress situations
  • Ability to maintain a high level of confidentiality
  • Regular attendance is required
  • Ability to assimilate new and existing technologies and 3rd party products
  • Interpersonal skills with the ability to relate to a wide range of requests
  • Ability to be effective in a fast paced, dynamic environment and identify with customer needs
  • Ability to manage multiple tasks and projects, and forge strong relationships with both internal and external stakeholders
  • Acquire and maintain knowledge of MTM protocols and personnel policies
  • High level of ownership

What’s in it for you:

  • Health and Life Insurance Plans
  • Dental and Vision Plans
  • 401(k) with a company match
  • Flexible Scheduling
  • Paid Time Off and Holiday Pay
  • Maternity/Paternity Leave
  • Casual Dress Environment
  • Tuition Reimbursement
  • MTM Perks Discount Program
  • Leadership Mentoring Opportunities

Salary Min: $65,000

Salary Max: $85,000

  • This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

Read Full Description
Confirmed an hour ago. Posted 25 days ago.

Discover Similar Jobs

Suggested Articles