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Centralized Control Tower Supervisor (CCT Supervisor)

DHL

Responsibilities

  • Supervise a team of control tower operators/planners to ensure that all shipments are processed accurately and efficiently.
  • Ensure timely communication with internal stakeholders such as Strategic planning team, analyst, Transport operation team, etc., for smooth execution of projects.
  • Provide support in resolving any issues or challenges related to delays or other work-related concerns.
  • Develop standard operating procedures (SOPs) for the centralized control tower operations to improve efficiency and productivity.
  • Work closely with other departments within DHL Group such as IT, Transport operation, etc., to ensure seamless coordination across different functions.
  • Participate in regular meetings with management teams to discuss performance metrics, identify areas for improvement and implement corrective actions

Requirements

  • Bachelor's degree preferably in Logistics/Supply Chain Management or equivalent.
  • Minimum 2 years' experience working in a logistics/supply chain environment.
  • Experience working with tracking systems like TMS/WMS will be an added advantage
  • Strong analytical skills coupled with excellent attention-to-detail.
  • Excellent verbal/written communication skills.
  • Ability to work under pressure while maintaining composure
  • Working location: flexible location depending on business requirements.
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Confirmed 2 hours ago. Posted 23 days ago.

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