Support Engineer L2

Talend

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Support Engineer L2 at Talend Bonn, Germany Posted on Jun 10 2015 (about 3 hours ago) Visas: European citizens only Apply Talend is a 450-employee, pre-IPO, Big Data integration software company with deep open source roots. With over $100 million raised to date and continued rapid growth, we are the second largest independent open source company in the world.In order to sustain our growth, Talend is currently looking for a Support Generalist Level 2 in Germany.As a Support Generalist Level 2 you will :• Analyse/reconstruct complex customer scenarios/problems • Provide customers with solutions or workarounds • Mentor support agents to raise their knowledge (internal workshops, documentation)Key Responsibilities :• Support Talend software products • Research knowledge database/Jira for known issues that match a customer problem• Work with R&D department to manage product anomalies • Proactively monitor risks of customer dissatisfaction/escalation • Contribute in improvement of our processes and systems (OTRS, JIRA)Skills :• Knowledge of software support processes and procedure • Ability to manage pressure and customer expectations • Autonomy • Good written/spoken English compulsory, German would be a definite plus • Keep up a good communication with customers and with internal departments (R&D, QA, Sales) • Good java skills – development or consultant experience • Good knowledge of Eclipse • Experience in one or more of the following domains: ** Data Integration / ETL ** ESB** Big Data / Master Data Management** SAAS / Cloud (for example Salesforce, Marketo ...)• Good working knowledge of different operating systems (Unix, Windows) Apply This company does not recruit abroad? The position is filled? Please let us know. Tweet Questions? Do you have any question or comment for Talend about their position Support Engineer L2 ? You (please log in to ask a question) Please log in to ask a question Get noticed by being the first to ask Talend a question. No question right now? Subscribe to this job post to be notified when other applicants ask something. Please log in to subscribe to this job post, and be notified for new questions and replies. Talend is a 450-employee, pre-IPO, Big Data integration software company with deep open source roots. With over $100 million raised to date and continued rapid growth, we are the second largest independent open source company in the world.In order to sustain our growth, Talend is currently looking for a Support Generalist Level 2 in Germany.As a Support Generalist Level 2 you will :• Analyse/reconstruct complex customer scenarios/problems • Provide customers with solutions or workarounds • Mentor support agents to raise their knowledge (internal workshops, documentation)Key Responsibilities :• Support Talend software products • Research knowledge database/Jira for known issues that match a customer problem• Work with R&D department to manage product anomalies • Proactively monitor risks of customer dissatisfaction/escalation • Contribute in improvement of our processes and systems (OTRS, JIRA)Skills :• Knowledge of software support processes and procedure • Ability to manage pressure and customer expectations • Autonomy • Good written/spoken English compulsory, German would be a definite plus • Keep up a good communication with customers and with internal departments (R&D, QA, Sales) • Good java skills – development or consultant experience • Good knowledge of Eclipse • Experience in one or more of the following domains: ** Data Integration / ETL ** ESB** Big Data / Master Data Management** SAAS / Cloud (for example Salesforce, Marketo ...)• Good working knowledge of different operating systems (Unix, Windows) Questions? Do you have any question or comment for Talend about their position Support Engineer L2 ? You (please log in to ask a question) Please log in to ask a question Get noticed by being the first to ask Talend a question. No question right now? Subscribe to this job post to be notified when other applicants ask something. Please log in to subscribe to this job post, and be notified for new questions and replies. Get noticed by being the first to ask Talend a question. No question right now? Subscribe to this job post to be notified when other applicants ask something. TechMeAbroad is not licensed to give legal advice. We merely make typical statements to help you get started, not advice. If you need legal advice, ask us our exclusive list of trusted partners. Follow us on Facebook Twitter LinkedIn Google + Pricing Contact Press Blog Have feedback? Random thoughts? Passionate praises? Annoyed frustrations? Drop us a mail at feedback@techmeabroad.com!

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