JPMorgan Chase & Co. has flagged the Team Leader job as unavailable. Let’s keep looking.

To lead and manage the Team and assist the Manager of Operations to provide a professional and timely support service to JLL’s valuation staff. This is achieved by:

  • Identifying team goals and evaluate the team’s progress;
  • Giving process updates for the team’s improvement;
  • Ensuring standard all PeopleSoft work processes are being followed; Train members on all new process to facilitate growth and flexibility;
  • Coaching Peoplesoft Members offering feedback and demonstrating the desired skills and expected work ethic to help develop the team’s environment and performance;
  • Preparing Reports to stakeholders, and utilize OME Tools
  • Providing guidance to the Team with regards to assisting queries, concerns and workloads;
  • Coordinating, managing and delegating workloads within the Team as appropriate; and
  • Monitoring Peoplesoft Members’ productivity on a daily and monthly basis within their area to ensure Key Performance Indicators are being met.

Our organization

At JLL, we take pride in doing things differently. We see the built environment as a powerful medium with which to change the world for the better. By combining innovative technology and data intelligence with our world-renowned expertise, we’re able to unveil untapped opportunities for success.

We help buy, build, occupy and invest in a variety of assets including industrial, commercial, retail, residential and hotel real estate. From tech startups to global firms, our clients span industries including banking, energy, healthcare, law, life sciences, manufacturing, and technology.

Our structure

The PeopleSoft Team structure has been developed with a view to achieving our strategic goals, while delivering excellent service to our clients and fully utilising the skills, experience and initiative of staff in an efficient and effective manner.

Our expectations

Our core values shape our culture and define who we are. They underscore our commitment to our clients, to our communities and to each other, and provide direction for everything we do. We strongly believe in teamwork, ethics and excellence.

Support our People

  • Our employees are our most valuable resource.
  • We want to attract, develop and retain the best people.

Serve our Clients

  • We determine our success by the value we produce for our clients.
  • We want to be our client’s trusted advisor and preferred business partner.

Aspire to Leadership

  • We always strive to be the best in everything we do.

These values guide our conduct and behaviour towards everyone with whom we come into contact. Specifically, our expectations for all employees are that we will all behave in accordance with the following expectations:

  • Behave at all times in accordance with JLL’s policies and procedures and report any concerns to your line manager.
  • Work in a safe manner, in compliance with all relevant Occupational Health and Safety requirements.
  • Comply with JLL’s Quality and Risk Management Systems.
  • Proactively pursue ongoing personal growth and professional development
  • Behave in a manner that results in a workplace free of discrimination, harassment, intimidation and bullying.
  • Carry out all duties as set out in this position description, and other work as directed by your Manager, in line with your ability to do so in a safe and competent manner

Key Dimensions

Financial Delegation

The position has no set financial delegation. The PeopleSoft Manager of Operations must approve all financial expenditures.

Key Internal Relationships

The Team Leader:

  • Reports to the People Manager of Operations and /or On Shore Team Leads/Stakeholders on daily issues/queries, identified risks or concerns, staff performance, or if requiring assistance.
  • Communicates with other PeopleSoft Members and other teams in their group to ensure efficient workflow and high-quality work in their area.
  • Interacts with the Team to share knowledge and contribute to continual improvement of the team.

Key External Relationships

The Team Leader:

  • Liaise with Stakeholder regarding documentation or file clarification or payment

Key Accountabilities

Team leadership and coordination

  • Lead a team of PeopleSoft Officers with specific responsibilities including:
  • Participate in interviews for PeopleSoft Personnel in the recruitment and selection processes;
  • Coordinate employee induction and initial training, ensuring appropriate support and guidance is provided to inductees, and following up on the effectiveness of the induction and initial training processes;
  • Supervise the ongoing performance of PeopleSoft Team Officers.
  • Carry out annual performance management processes for Taguig-based PeopleSoft Officer.
  • Identify training and development needs on an ongoing basis and initiate training solutions in discussion with the PeopleSoft Manager of Operations and/or Director of Operations.
  • Monitor and manage performance issues and concerns and consult with the PeopleSoft Manager of Operations regarding appropriate intervention strategies.
  • Improve morale and enthusiasm through regular communication both on an individual and team basis.
  • Identify high performance on an ongoing basis within the team and provide positive feedback and recognition.
  • Provide or coordinate coaching, mentoring and on-the-job training to facilitate the development of PeopleSoft Members.
  • Coordinate the Team to meet workflow requirements including delegation of work and ensuring an equal distribution of work across the team.
  • Provide back up and assistance to PeopleSoft Members in all aspects of workflow as required to ensure work is completed and team KPIs are met.

Operational performance

  • Supervise PeopleSoft Team Members and drive a high-performance culture where KPIs are consistently achieved/exceeded.
  • Ensure all PeopleSoft Team Members within the group understand and follow JLL’s processes.
  • Role model leadership behaviours for the Team to provide an efficient, courteous, and supportive service to internal and external stakeholders. 
  • Work with the PeopleSoft Manager of Operations to identify process gaps, and improvements to help drive the Team forward.

Quality Assurance

  • Support the PeopleSoft as required.
  • Liaise with clients and Valuers regarding job status and other matters as required.
  • Action all problems identified by the Peoplesoft Manager of Operations and/or the relevant Stakeholder
  • Escalate all complaints to relevant manager i.e. PeopleSoft Manager of Operations, Operations Director, Residential or Commercial Manager., etc.
  • Generate reports as requested, and implement a peer to peer review of work
  • Carry out training of new and existing PeopleSoft Members within the team, to ensure they are able to take on the role in a competent manner.

Qualifications and Special Requirements

  • Intermediate skills in MS Outlook, MS Windows and Internet.
  • Relevant tertiary qualifications in Frontline Management or a management-related discipline.
  • Experience in handling KYC Checks, PeopleSoft, and Financial Business Support is a plus

Key Attributes

EMPLOYING THE BEST PEOPLE

  • Provide advice and assistance to other PeopleSoft Officers as requested, and escalate any identified risks to the Director of Operations
  • Provide a higher level of administrative support and assistance to facilitate a smooth valuation process to all stakeholders as required.

PROVIDING SUPERIOR CLIENT SERVICE

  • Efficiently manages time to meet required timeframes and obligations relating to the provision of quality client service.
  • Appropriately and correctly uses all internal systems, processes and policies.
  • All work is completed to required standards ensuring accuracy and compliance with any relevant industry and client requirements.
  • At all times ensures a ‘client first’ attitude is displayed when undertaking the role, including the provision of high-quality service to internal and external client
  • Answer inbound calls and all other client requests as required, assisting clients and responding to client requests where appropriate and in a timely manner.
  • Phone or email the contact person to request the required information or documentation for us to provide an accurate quote and invoices.
  • Ongoing monitoring and management of all internal valuation systems through the entire workflow lifecycle.
  • Accurately update job status on the required form.
  • Accurately update job status on all online systems i.e. Peoplesoft
  • Fully Utilize all Operational Management Excellence tools and provide an update weekly to the Peoplesoft Manager of Operations

DEVELOPMENT AND INNOVATION

  • Attend all Peoplesoft Centre of Excellence team meetings, actively contributing ideas and suggestions for continuous improvements in processes and systems.
  • Identify opportunities for continuous improvement in processes and systems and provide suggestions to management and other key staff.
  • Monitor own performance against set KPIs and adjust work processes as required in order to meet KPIs.

OTHER

  • Other duties within safety and competency parameters, as directed by your assigned Manager
  • Conduct all activities in accordance with the Company’s Quality management system.
  • Checking the names of clients/customers through using our KYC tool

Key Performance Indicators

Client Service

  • Each PeopleSoft milestone reminder is being actioned within 5 minutes of receipt.
  • All supplied valuation files are being forwarded to Stakeholders for their reference in providing an accurate quote.
  • All files are updated daily or as required on various systems with current action and delay notifications. Notes to be accurate and contain full and relevant action taken and next steps required. 
  • Monitor client systems and provide meaningful communication on valuation/quote requests.
  • All daily work received has been processed with the relevant updates.
  • Obtain all required documentation and further information when required.

Team Leadership

  • Team feedback from Stakeholder, other staff within our department and the greater JLL community is positive. 
  • Conduct Team Meetings to drive performance and engagement – 100% compliance.
  • Conduct monthly coaching sessions to develop and performance manage staff for continual improvement – 100% compliance.
  • 100% probation reviews completed for team members within required timeframes.

Quality and Compliance

  • All work are being submitted promptly to stakeholders
  • Feedback from compliance must be recorded on procedures to address any quality issues for continuous improvement. 
  • All documentation is attached to all Peoplesoft files – 100% compliance.
  • All workplace incidents, hazards, risks and opportunities for improvement are appropriately reported.

Growth of the company

  • Identifies areas where service quality can be improved and actively participates in initiatives to deliver improvements.
  • Conveys any identified opportunities for new business to Manager and participates in establishing and maintaining client relationships were required.

Location:

On-site –Taguig, Philippines

Job Tags:

JBS

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Read Full Description
Confirmed an hour ago. Posted 2 days ago.

Discover Similar Jobs

Suggested Articles