General Electric has flagged the Associate 1 - Customer Service Representative job as unavailable. Let’s keep looking.

Customer Service Representative – Healthcare – Chennai

Fusion BPO

Become a change maker and create a real impact! We are inviting dynamic and compassionate individuals with a passion for healthcare to join our team at Fusion CX as Customer Service Associate for a leading player in the healthcare industry. If you possess a clinical, biology, or medical science background and love helping people, join our team in Chennai. This role involves acting as a healthcare coach, offering guidance, counseling, and support to patients. We are offering an opportunity to learn and grow with a global CX service provider and experienced professionals in the customer service industry. Multiple positions are open – apply now!

Job Description:

As a Customer Service Representative in the healthcare sector, you will:

  • Provide psychosocial support to patients dealing with chronic, acute, or terminal illnesses.
  • Engage in post-discharge communication to assess health status and provide necessary counseling.
  • Monitor patients to evaluate their progress during the treatment and maintain accurate records.
  • Engage with patients to identify medical needs and channel them to hospitals or healthcare
  • providers.
  • Address patient queries, offering solutions and information based on predefined FAQs.
  • Counsel patients scheduled for surgeries on health outcomes.
  • Collect health records data from consenting patients.
  • Register new patients in the system upon contact.
  • Receive regular feedback from managers and undergo ongoing program-related and on-the-job training
  • sessions.
  • Maintain accurate patient data management, ensuring confidentiality and compliance with healthcare
  • standards.

Job Requirements:

  • Educational Background: A bachelor’s degree in a clinical or medical field, such as B. Pharma or D Pharma biology or a related field, is essential. Candidates with backgrounds as Paramedics, Clinical Psychologists, physiotherapists, dietitians, nutritionists, or related fields will be preferred.
  • Skills: Exceptional communication skills in English, Hindi, and Marathi.
  • Experience: At least 1 year of relevant experience in healthcare or customer
  • service. However, freshers can also apply.

Desired skills

  • Clear and articulate communication skills, ensuring patients understand without ambiguity.
  • Good active listening abilities to comprehend patient needs effectively.
  • Demonstrated passion for patient care, making it a top priority.
  • Natural conversationalist with broad knowledge to engage patients on diverse topics.
  • Familiarity with medical conditions and terminologies for effective communication
  • Proficiency in handling patient complaints, grievances, and conflicts with hospital services or
  • treatment.
  • Accurate data entry, transcription, and storage, both electronically and in written form.
  • A pleasant demeanor and positive attitude, fostering a comfortable environment for patients.
  • Emphasis on collaboration, functioning as a team player to bridge gaps across departments.

Why Join Fusion CX in Chennai:

Fusion CX leads the way in healthcare experience innovation, providing a platform to transform patients’ lives. Choosing to be part of our team involves:

  • Integration into a company that champions empathy, patient care, and professional development.
  • Access to avenues for pioneering and enriching patient experiences in the healthcare landscape.
  • A nurturing work environment that fosters ongoing learning and progress.
  • The chance to collaborate with a dedicated team of professionals committed to enhancing healthcare delivery and patient satisfaction.

At Fusion CX in Chennai, your contributions directly impact the well-being of patients and the success of healthcare providers. If you possess a profound passion for healthcare and customer service, we invite you to apply and join our quest to redefine patient experiences.

Read Full Description
Confirmed 10 hours ago. Posted 28 days ago.

Discover Similar Jobs

Suggested Articles