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Senior Customer Support Specialist (Order Handler)

ABB

Senior Customer Support Specialist (Order Handler)

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences

You will be working as Senior Customer Support Specialist (Order Handler), will be part of Motion Business Area for Service division based in Muscat, Oman. In this role you will be responsible to ensure delivery of selected product, on time, on budget and coordinate with customer, being an Ambassador for ABB in front of customer.

This is a position with global grade

14

This position reports to

Local Business Area Manager

Your responsibilities

  • Ensuring complete value chain from sales order booking to receipt of customer payment is happening for Motion business on time and as per costing, coordinating with customer about order acknowledgement, delivery, forwarder arrangements to ensure on time delivery
  • Ensuring payment collection is happening on time, checking order papers received from sales support for correctness and clarity, ensuring compliance for documents as per process flow defined and entering Sales Order in SAP and invoicing
  • Preparing on time delivery (OTD) report and monitoring the same monthly, issuing purchase orders and placing the orders on factory via Email ,BOL, OMS
  • Completing correspondence with factory for orders including checking PL, delivery details, certificate of origin, updating goods receipt in SAP
  • Arranging dispatch for the shipping documents on time to customers, placing warranty orders as per the details given by field service team in SAP & in BOL and following up with factory till dispatch and returning the faulty material back to factory
  • Clearing supplier invoices for processing, based on job completion, tracking courier shipments and ensuring on time delivery to customer
  • Tracking customs clearance accounts and updating jobwise cost on monthly basis, transporting LEAP equipment within GCC and customs clearance on returnable basis
  • For materials rejected by customers, handling Return Order in SAP and taking care of stock movement in SAP, closing month end with controller including closing of old orders and preparation of BG and LCs

Your background

  • Bachelor’s degree – any discipline/ Electrical Engineering would be an advantage.
  • Hands on experience in order processing systems, especially SAP, understanding of commercial terms and conditions
  • Knowledge on Bank Guarantees and LCs,
  • Knowledge of drives and motors is a plus
  • 7+ years order processing experience
  • Personal organization and proven leadership skills, ability to work with multicultural and diverse teams, multinational mindset and corporate understanding skills, ability to play in a team.
  • Growth mindset and strong business mind, commitment and dedication towards achievement, highly effective communication and presentation skills
  • Fluency in English language is mandatory

Benefits

  • Retirement plan

More about us

ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day. Work model: on site #LI-onsite

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Confirmed 16 hours ago. Posted 3 days ago.

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