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Job Description & Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Our Information Technology Generalist - Practice Support team focuses on managing the design and implementation of technology infrastructure within PwC, developing and enhancing internal applications, and providing technology tools that help create a competitive advantage for PwC to drive strategic business growth.

As a member of the Resource Operations team, this role provides day-to-day operational and project support across the Global Technology and Network Information Security organization. The scope of responsibilities may include support for strategic workforce planning of third party labour and statement of work resources, supplemental and FTE resource support, meeting planning and preparation, resource reporting, and data analytics. Additionally, this role may have ad hoc responsibilities supporting process improvement initiatives and/or other deliverables.

Job Requirements and Preferences: 

Basic Qualifications: Minimum Years of Experience: Up to 2 year(s) of performing workforce analysis, business operations, or HR Ops.

Experience or familiarity with recruiting experience is a plus.

Preferred Qualifications: Degree Preferred: Bachelor Degree

Preferred Knowledge/Skills: 

Demonstrates thorough abilities and/or a proven record of success, including but not limited to the following: 

  • Effective in supporting day to day business/resource operations,
  • Efficient in managing and coordinating with multiple stakeholders simultaneously 
  • Proactive approach in collaborating team members operating in a range of locations worldwide to ensure insights are effectively integrated into decision-making processes.
  • Experienced and skilled in Microsoft & Google tools (Excel/Sheets, Powerpoint/Slides). Experience in working on Sharepoint would be a plus.
  • Excellent verbal & written communication skills in English with ability to collaborate with teams across territories,
  • Skilled in reporting, documentation and providing administrative support,
  • Experienced in creating recruiting search projects for FTE resources globally,
  • Assisting in the onboarding process for new joiners,
  • During stakeholder and team meetings, capturing notes, following up on action items, and preparing status reports,
  • Developing and maintaining monthly, quarterly and annual reporting on hiring statistics globally,
  • Support in maintaining data quality of rosters by working closely with Global Tech and NIS teams as well as Third Party Labor Providers,
  • Support the management of our resourcing vendor through evaluation to drive informed decision making of contract approval and extension processes in collaboration with our internal stakeholders. ,
  • Assisting with the creation and preparation of presentations and material for senior leadership,
  • Understanding the importance of efficiency, and identifying and proactively suggesting solutions and improvements to business operations processes,
  • Being detail-oriented and having superior organizational skills,
  • Understanding customer expectations and being responsive to their inquiries,
  • Working autonomously , while completing complex ad hoc assignments/projects as assigned by leadership,
  • Possessing the ability to operate in a fast paced, dynamic organization.
  • Demonstrate a strong curiosity to investigate data sources and identify trends, anomalies, and potential areas of interest,
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Confirmed 13 hours ago. Posted 30+ days ago.

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