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DESCRIPTION

The Content Program Ops Org is looking for an experienced Manager III, LLM Ops Program Management for leading multiple ops programs around Large Language Model (LLM) related initiatives

Key job responsibilities

The scope of role is to define operational strategy, establish an end to end ops workflow with intake mechanism, work with product, science and UX teams to develop a prioritization model, collaborate with teams within Amazon involved in LLM initiatives to share/learn best practices and industry updates. The candidate will also be responsible to lead a team of content trainers, Sr. subject matter experts and potentially L5 team managers. The ideal candidate has led ML based programs/operations programs in one or several of the following fields: Natural Language Processing, Artificial Intelligence, LLM, Generative Models. A successful candidate will have an established background in managing programs, scaling systems with large data sets, and delivering results in a fast-paced environment. You will have a background with experience in program management, delivering large cross-functional programs. You must be comfortable dealing with high ambiguity, be analytical and solve business problems through possess excellence

As a Manager III, LLM Ops Program Management, you will establish partnerships with other organizations outside books to expand ops support for LLM based initiatives, share best practices and offer consultancy services as required. You will provide direct visibility to senior leadership of your programs on a regular cadence.

A day in the life

1. Develop and implement program strategy, metrics, and roadmap

2. Identify and mitigate risks, drive resolution of critical issues, manage escalations, make tradeoffs and propose corrective actions

3. Manage key metrics like delivery, quality and SLAs

4. Identify and address customer and business pain points and process optimization opportunities by deep diving data, operational processes and working with cross-functional teams

5. Work with product, operations, technology and partner teams to identify cost reduction and cost avoidance opportunities

6. Create, maintain and disseminate multiple parallel project information to stakeholders and senior leadership.

About the team

Content Program Org is aimed at improving selection and quality of books (digital and print) The org owns/runs multiple programs across product/business orgs within Books to improve quality of catalog, prevent issues to pass on to downstream, improve customer experience, improve selection of ebooks and support various AI/ML/automation based initiatives to reduce cost and/or scale programs.

We are open to hiring candidates to work out of one of the following locations:

Chennai, TN, IND | Hyderabad, TS, IND

BASIC QUALIFICATIONS

  • 5+ years of cross functional project delivery experience
  • 5+ years of program or project management experience
  • 5+ years of working cross functionally with tech and non-tech teams experience
  • Experience defining program requirements and using data and metrics to determine improvements
  • Experience managing teams

PREFERRED QUALIFICATIONS

  • Experience managing, analyzing and communicating results to senior leadership
  • Experience in editorial domain. Experience in running ML based initiatives
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Confirmed 23 hours ago. Posted 30+ days ago.

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