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Blockchain Platform Cloud Operations, DevOps
As a member of Oracle Blockchain Platform Cloud DevOps team, your role is to provide support to Oracle cloud customers to ensure their service availability and enable good response time for their requests.
It includes resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up with Product / Service development teams to ensure resolution, and also proactively monitoring for possible issues.
You will also maintain, administer, monitor and report the state of large-scale Oracle Cloud Infrastructure, being responsible for its high availability and best possible performance.
Working as part of Ops shift, you will be part of the 24/7/365 Oracle Blockchain Platform Cloud operations team with the mission to maintain and enhance the global cloud environment.
Essential Duties and Responsibilities
Required Knowledge, Skills, Abilities, and Background
Required Personal Attributes
Preferred Knowledge, Skills, Abilities, and Background
Work Conditions
Work with Site Reliability Engineering (SRE) team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services. Responsible for the design and delivery of the mission critical stack, with focus on security, resiliency, scale, and performance. Authority for end-to-end performance and operability. Partner with development teams in defining and implementing improvements in service architecture. Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add premier capabilities to the Oracle Cloud service portfolio. Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack. Demonstrate clear understanding of automation and orchestration principles. Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs). Utilize a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations. Understand and explain the affect of product architecture decisions on distributed systems. Professional curiosity and a desire to a develop deep understanding of services and technologies.
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Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.