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Customer Service Executive - Network Operations & Support (Network Operations & Support) - B2101_1

TATA Communications

Broad outline of the Role

  • The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Purpose - Broad objective of the role

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Minimum qualification & experience

  • Graduate with 0-4 years of experience

Other knowledge/skills

  • Demonstration of problem-solving skills
  • Prior experience in providing technical support in fast paced, high availability, 24X7 environments.
  • Knowledge of network, operation systems

Key Responsibilities

  • Maintaining, administering, upgrading, and troubleshooting network tools and equipment
  • Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labelling of most common transmission mediums, hardware installations etc.
  • Ensure SLA are achieved and work proactively to maintain the same.
  • Conduct vulnerability assessments for networks, Servers, applications, and operating systems
  • Conduct network security audits and scanning on a predetermined basis.
  • Compile and track vulnerabilities over time for metrics purposes.
  • Timely upgradation of all the tools used and their related documents like SOPs etc.

Technical Competencies

Knowledge / Skills

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Confirmed 4 hours ago. Posted 27 days ago.

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