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Are you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company?

At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds—and that’s why we want you!

Job Description:

What will you work on?

The Service Desk represents IT to our business partners and as such, analysts must provide exemplary customer service. To join our team, a successful candidate will have excellent communication skills, be able to explain how to resolve issues to employees, document solutions to be shared with other analysts, and the ability to collaborate with other IT employees and vendors. This role involves working onsite to assist users in solving incidents, requests and problems related to hardware, software, networks, and peripherals.

How will you create impact?

  • Provide technical assistance via phone, email, ticket system, video conference, or in person.
  • Efficiently diagnose and resolve hardware, software, network, printer, email, internet, VPN, and local-area network access problems. Install, configure, and set up PCs.
  • Research solutions using all available resources and escalate major incidents as they occur.
  • Provide instructions to users based on Standard Operating Procedures and document resolutions within ticketing system.
  • Follow up with end users on ticket status, monitor call volumes and prioritize responses, and assist with employee onboarding and offboarding.
  • Stay up to date with technology changes and follow ITIL best practices.

How will you fit into the team?

  • Ability to showcase excellent analytical and problem-solving skills with the ability to handle multiple concurrent assignments including the ability to plan, implement, test, and troubleshoot system software and hardware.
  • Ability to be a self starter with the ability to work well in a team and interact effectively with others while resolving technical issues for a wide range of IT applications and services

What are your skills and experience?

  • Degree in Computer Science, Information Systems, or minimum five (5) years of related experience
  • ITIL Foundations certification
  • Proven proficiency with Office 365, Mobile devices, Wireless Technology, Microsoft Intune, Polycom and Video Conferencing solutions (Zoom), Microsoft Windows 10/11.
  • Knowledge of Windows Server operating systems including Microsoft Active Directory with understanding of Microsoft networks, Web Browsers, Microsoft Office Professional Software Suite, and Enterprise Anti-virus software.
  • Avaya phone systems, Intune and ABM, ServiceNow, and working in the entertainment industry is an asset
  • Experience providing customer service in a busy IT environment while developing business relationships, communicate effectively and professionally with the user community.
  • Demonstrated ability to provide white-glove treatment to the C-suite.
  • Experience with the following is an asset:
  • Working with Macs.
  • Remote management tools such as ConnectWise or Addigy

#LI-Hybrid #LI-HM1

What you can expect from us:

Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun.

  • Growth and Career Opportunities
  • Flexible Work Hours
  • Innovation, Collaboration and Fun
  • Comprehensive Benefits
  • Other fun Perks!

What’s it like to work here?

Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isn’t for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team.

Everyone is welcome in our sandbox and we are committed to an accessible and inclusive hiring process that provides reasonable accommodation to all applicants.

Spin Master strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at JobsEU@spinmaster.com or by phone at +421905215125 and we will work with you to meet your accessibility needs.

We do appreciate all interest; however only those selected for interview will be contacted.

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Confirmed 12 hours ago. Posted 30+ days ago.

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