Job Summary:
The Customer Support Specialist is the initial functional and technical point of contact for all inquiries (except for payroll-related matters) coming from HR Experts on customer side.
He/She assists and guides clients in the following main areas: HR processes, use of Experts and Internet applications provided by ADP, monitoring of production and monthly operations.
In addition, he/she performs analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.
Scope of Responsibilities:
Performs analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.
Broadly, the scope of responsibilities is as follows:
Knowledge and Skill Requirements:
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