Optus

About Us

Optus, a wholly owned subsidiary of Singapore Telecommunications (SingTel) is an Australian leader in integrated telecommunications, delivering cutting-edge communications, information technology and entertainment services. Optus’ vision is to be Australia’s most loved everyday brand with lasting customer relationships, and we’ll achieve this by creating Unique customer connections and by being Digital everywhere, delivered by our Amazing people.

What is Smart Spaces ?

Applying its digital service know-how, Optus offers the latest Smart Home devices, such as wi-fi connected stereos, home lighting systems and digital doorbells, combined with unique customer service solutions from self-install to full professional installation. At the heart of Smart Spaces is The O-Team', a team of technical experts who will help customers set-up and optimise their smart devices. 

About the Role

The Digital Data Analyst within the Digital Hub is a critical role in the Digital Analytics Chapter within the Tribes within Consumer. The Digital Tribes have been established to allow the rapid development and launch of Optus Digital assets covering all aspects of Optus Digital interactions with customers. The Data Analyst will be a strong proactive contributor to the delivery of squad OKR’s, looking not just at delivery of existing initiatives but also the identification and delivery of new opportunities across all Digital assets. You will engage and collaborate with their key Business Unit stakeholders to understand the key business problems to be solved and the key business metrics they need to impact through business analysis and intelligence, supporting the translation of requirements into analytical tasks. The effective interpretation of business trends, customer behaviours and market dynamics are critical to the success of the company. In order to make these recommendations, the Data Analyst must be proficient in a variety of analytical techniques including data, statistical and commercial analysis as well as be comfortable with digital tracking implementation across different digital assets. The Data Analyst must be able to work with a number of stakeholders through the end-to-end business analysis process from requirements gathering to problem articulation and delivering recommendations back to the business. 

Responsibilities will include:

• Writing and developing tracking specifications for web and app tracking implementation
• Testing web and app tracking implementation against specification and business requirements
• Querying customer data, performing analyses, and presenting findings in a clear and understandable language
• Building data visualisation dashboards for product reporting and insights
• Performing data, statistical and commercial analysis to understand how customer behaviour, product changes and market dynamics impact the Consumer business
• Developing recommendations with a clearly articulated, structured argument
• Delivering findings back to stakeholders to drive well-informed decision-making
• Contributing to the overall chapter delivery of business insights and recommendations to delivery against the Digital Tribe objectives

About You

We are looking for the following skills, experience and attributes:

• Tertiary qualifications in a quantitative field (e.g. Mathematics, Computer Science, Finance, Engineering, Statistics)
• SQL &/or R Programming skills 
• Data presentation skills using Tableau/Microsoft Power BI or other data visualisation tool
• Excellent communication and presentation skills
• Demonstrated analytical skills developed from experience in similar roles
• Must be a proactive self-starter, with the ability to use a high level of initiative