Requisition Number
49315BR
Job Description and Requirements
Every software company has bugs in their code. We help those companies find the defects that cause their products to fail!
Our products involve highly sophisticated, cutting-edge software algorithms to detect critical defects and security vulnerabilities in source code. Therefore, our technical support issues can be highly complex --- solving them requires intelligence, insight, critical thinking and true technical expertise.
We are searching to find a smart, motivated Technical Support Engineer with C/C++, C#, and/or Java programming experience. We want to hire people who are eager to help the best engineers from the world's top companies (our customers) solve complex problems in their source code and development environments.
If you have this programming knowledge and a passion for helping engineers find solutions for software quality and security needs, then Synopsys is the right place for you.
Customer Application Technical Support Engineer
Responsibilities:
Technical Support plays a critical role in retention by ensuring that customers realize the full value of their deployments through maximizing utilization and adoption.
The Technical Support Engineer will be responsible for resolving customer problems. In this role, you will provide technical support to customers, partners, field engineering (SE), implementation teams, CSMs, and other technical product groups by working closely with R&D and technical support staff to provide high-quality support to our customers.
Key tasks:
Key Qualifications:
The base salary range across the U.S. for this role is between $70,000-$106,000. In addition, this role may be eligible for an annual bonus, equity, and other discretionary bonuses. Synopsys offers comprehensive health, wellness, and financial benefits as part of a of a competitive total rewards package. The actual compensation offered will be based on a number of job-related factors, including location, skills, experience, and education. Your recruiter can share more specific details on the total rewards package upon request.
About the Synopsys Software Integrity Group
Synopsys Software Integrity Group helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Synopsys, a recognized leader in application security, provides static analysis, software composition analysis, and dynamic analysis solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Synopsys helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.
For more information, go to www.synopsys.com/software
Synopsys considers all applicants for employment without regard to race, color, religion, sex, gender preference, national origin, age, disability, or status as a Covered Veteran in accordance with federal law. In addition, Synopsys complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Synopsys Inc. also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.
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Hiring Location
USA - Massachusetts - Burlington
Hire Type
Employee
Job Category
Customer Application Services
Job Subcategory
Technical Support Engineering
Country
United States
Base Salary Range
$70,000 - $106,000
Business Title (Title for Job Posting)
Customer Application Technical Support Engineer
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