With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Come join our 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!
Employee Contract Type:
Local - Fixed Term Employee (Fixed Term)
Job Description:
% Time
Major Activities
15%
IT Infrastructure and Capacity Planning
- Assists in recommending the direction for LAN/WAN, internet, wireless, and remote access services.
- Works with client teams to gather requirements.
- Analyzes and documents requirements.
- Determines requirements impact on existing architecture, work processes and systems.
- Assists in determining infrastructure systems specifications, input/output processes and working parameters for hardware/software compatibility.
- Adheres to policies, processes and standards.
40%
DEPLOYMENT and Management of Infrastructure and Cloud Systems:
- Deploys and reviews new, modified or enhanced system hardware and software components or services.
- Installs, configures and maintains system hardware and software components.
- Maintains local internet, remote access, VPNs, and connectivity protocols.
- Establishes user profiles, user environments, directories, and security for networks being installed.
- Researches, analyzes and implements software or hardware changes to rectify any issues.
- Plans and coordinates the resources for audio and video conferencing.
15%
Telecom Systems Management:
- Configures and maintains routers, switches and hubs for the enterprises network.
- May validate voice network configurations.
- Deploys and reviews new telecommunications components and services to ensure they meet client expectations.
- Analyzes and resolves issues related to facilities bandwidth requirements, capacity planning, and analyzes system interdependencies.
- May develop and implement strategies to identify future client and technology bandwidth and capacity needs.
- Leads site specific disaster recovery plans.
- Implements security procedures.
10%
FCAPS MANAGEMENT (Fault, Configuration, Accounting Performance, and Security):
- Monitors network/ telecommunications activity and logs problems.
- Reviews facilities bandwidth requirements and system inter dependencies.
- Adjusts bandwidth on routine basis and provides input to capacity planning activities.
- Assesses network performance to ensure that it meets the present and future needs of the business.
10%
CUSTOMER SUPPORT:
- Provides support for connectivity or related network/ communication issues for the user community.
- Provides documentation, training, and guidance for computing system clients and programmers.
- Provides responsive support for problems found during normal working hours as well as outside normal working hours.
5%
VENDOR MANAGEMENT:
- Works with vendors to resolve network/telecom problems.
- Monitors services provided by vendors to ensure service levels meet requirements.
- Evaluates vendor solutions to ensure compliance with requirements and cost-effectiveness.
- Notifies management when contract requirements are not being met.
- Maintains call accounting software and reviews all invoices.
- May resolve invoice discrepancies.
5%
RESEARCH/EVALUATION:
Conducts technical research on network/telecommunications upgrades and components to determine feasibility, cost, time required, and compatibility with current system.
Minimum education, training and experience requirements to qualify for the position:
- Associate’s degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.
- Minimum 3 years’ experience in a similar role with advanced network, cloud and/or systems related vendor certifications.
- Possesses advanced knowledge of enterprise systems and cloud expertise – Azure, Amazon Web Services, MS Servers, Active Directory, DNS, DHCP, O365 and enterprise security applications coupled with a high ability to quickly learn new technologies.
- In-depth working experience with performance and status monitoring systems and protocols – SNMP, WMI, NetFlow.
- Comprehensive understanding of networking and related infrastructure.
- Exceptional analytic and troubleshooting skills for solving problems.
- Understands how emerging technologies and service providers can be utilized to improve existing systems and/or increase operational efficiency.
The position requires ability and willingness to travel domestically and internationally up to _30__% of the time.
Applicant Types Accepted:
Local Applicants Only