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At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills, and discover what you excel at—all from Day One.

Job Description

The Product Manager, Go-to-Market role will report directly to the SVP, Product Manager, Go-to-Market Leader to help support business readiness and change management initiatives for the Corporate Digital segment, focusing on both onboarding and servicing of clients. Assist in driving and executing on the go-to-market strategy of large complex projects impacting product, technology, and across lines of business. Focusing on the vision of the end-to-end product life cycle, from inception to delivery, on business initiatives. 

This role requires a background in business product management and/or change management, and its key accountability is ensuring that U.S. Bank is prepared to market launch and support new or changed products, services, and operational processes for our corporate customers. Assist in driving requirements and creation of a standardized communication, training, and awareness methodology.

ESSENTIAL FUNCTIONS: GENERAL

  • Collaborate with stakeholders and business partners to define digital capabilities and experience and aligns with other emerging corporate segment strategies
  • Leverage data, analytics, research, design and business understanding to ensure platform products manage risk while giving our customers great experiences
  • Develop and execute change management strategies to support internal and external-facing communication and training initiatives for users and leaders across the organization and lines of business
  • Partner with Product Managers, Delivery Managers, Architects, Designers, Scrum Masters, and Business Lines to support the best solutions for assigned segments
  • Constantly improve customer satisfaction, usability, reliability, and operational efficiency by continually monitoring performance data and KPIs
  • Establish, monitor, and maintain cross-departmental communication to ensure awareness and transparency in delivery objectives

ESSENTIAL FUNCTIONS: IMPLEMENTING GO-TO-MARKET READINESS

  • Develop change management strategy to assist in the facilitation of product market releases impacting internal users and Corporate clients
  • Responsible for developing, curating and performing content audit checks to verify accuracy, required version updates, and content quality
  • Maintain in partnership with U.S. Bank brand standards with style guides, templates, branding and messaging of product materials
  • Manage status reporting on assigned business initiatives and related communications to Leadership and other key stakeholders
  • Influences and drives alignment across functions, channels, and lines of business to set product strategy, manage performance, and optimize execution for performance measurement and optimization
  • Lead in the ongoing evolution and transformation of Corporate Digital Go-to-Market SharePoint site
  • Consistently deliver to increase internal user and client adoption and satisfaction
  • Identifies and develops user documentation, leader guides, train-the-trainer and DIY materials

ESSENTIAL FUNCTIONS: COLLABORATION

  • Assist to deliver business deliverables and engage in coordination of cross-functional teams, including subject matter experts from various departments across the organization (e.g., Product Management, IT, Operations, Compliance, Internal Audit, Servicing, Legal, Marketing, Sales, Training & Communication, Accounting, Finance, et.al.)
  • Act as an advocate for all business stakeholders within the lifecycle of a project, ensuring that their needs are understood and addressed in advance of launches
  • Collaborate with operational teams and client support as needed to resolve issues in a timely and effective manner
  • Engages with enabling functions both within Corporate Digital as well as with other partner teams across the organization to position and promote supported and planned products to achieve business goals (e.g., marketing, sales, training, operations, etc.)

PREFERRED QUALIFICATIONS

  • 5+ years of digital product management experience/general project management
  • 3+ years of experience in Corporate/Commercial banking segments 
  • Demonstrated ability as a strategic thinker and exceptional business partner
  • Proven ability to address and build report with business line partners, stakeholders, and cross-functional teams
  • Strong interpersonal skills, self-driven, and strong attention to detail
  • Strong analytical, decision-making, and problem-solving skills
  • Well-developed verbal, communication, and presentation skills
  • Intermediate-Advanced skills in SharePoint, eLearning modules, Articulate

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster. 

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $116,280.00 - $136,800.00 - $150,480.00

U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.

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Confirmed 21 hours ago. Posted 6 days ago.

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