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Job Summary

  • ATM / ATM Switch Technology – Application Support Manager. To be an effective team member for the ATM Euronet PSS handling the production support for global markets. Extensive knowledge on the ATM Terminals, ATM Security Solutions, ATM Switching technology & pre-dominantly on the ISO 8583 message specifications, and production support experience.

Responsibilities

Strategy

  • The role will be responsible for handling the Support for the ATM Switch, Debit Cards & Scheme Recon process.
  • To be a team player in the ATM-Euronet PSS & contribute effectively to the Team’s success
  • Responsible for ensuring availability and reliability of all production applications aligned with his/her subset of applications within a line of business supported by his manager.
  • Monitoring, Secondary Application Support, patches movement and data base activity in application for multiple countries.
  • Supporting the application which is being used for ATM Switch / card production.
  • Primarily responsible for the stability of the production system
  • Providing end-to-end support to ATM’s, that even includes periodic checks for any errors in the ATMs, and taking the necessary measures.
  • Checking the Connectivity between various interfaces like VISA, MASTER and Local Switch transactions
  • Providing secondary support via calls and emails for countries about ATM and application related issues. In case of issues in ATM, requesting the logs from ATM and observing the issue via logs for resolution
  • Checking the transaction details using concern logs and liaise with (vendor) for providing the hot Fix for bugs.
  • Implement automated sanity check for post implementation verification
  • Functional walkthrough provided to explore the implementation steps and identify gaps prior to approval
  • Participates in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting.
  • Responsible for adhering to the established process of Incident, Problem, Change and Release management.
  • Resolve technical issues & manage and resolve severity incidents and update the record in Remedy system.
  • Perform production support activities by providing issue analysis and resolution within the specified SLA, depending on the severity of the issue
  • Perform root cause analysis of incidents and maintain repository for future use.
  • Coordinate with IT Service Centre for resolution of relevant issues.

Business

  • Knowledge of various ATM OEM vendor models, ATM/POS switching and ISO8583 messaging standard. 
  • Supporting the Visa file settlement and batch processing
  • Proposing options for our customers to consider including low-tech solutions or workarounds if appropriate and Document Implementation steps with country dependency.
  • To manage the Country Business stakeholders efficiently.

Processes

  • Problem/Incident Management, Pro-Active/Preventive Maintenance, Change/Release Management, DR/BCP Management, Risk & Audit Compliance, Obsolescence / Capacity Management, Documentation, Management Reporting, Stakeholder / Vendor management, People Management / Training.
  • Putting in place processes to identify how we can improve the service to our customers and putting in place measures to check how well we are doing.
  • To continuously LEAN improve incident, problem, change process and interrelate on each sections
  • Coordinate during the SCM process for source management.
  • To adhere to the GBS [Country name] nWoW processes.

People & Talent

  • Build effective relationship and partnership with the business stakeholders to support their technology needs. Be an excellent team player & have very good techno-functional knowledge.
  • Should be open to receive both positive/ negative feedback from the stakeholders & constructively work on the loopholes in the areas of concern
  • Taking ownership of issues and be willing to work across organizational boundaries and structures i.e. horizontally and vertically.
  • Participate in cross-training and knowledge transfer activities within support teams

Risk Management

  • Identify issues in short SPAN of time and explore the issue at base level
  • Participates in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting.
  • Responsible to proactively identify the risks in the application and manage the mitigation actions.
  • Responsible for managing, tracking and timely closure of risks and other compliance related issues.
  • Participate in internal / external risks and responsible for timely closure of audit action items.

Governance

  • Quality check on system / server capacity by constantly monitoring backup logs & utilization. Disk memory space are cleared and verified. Solving the day to day issues which are happening in the production setup.
  • Administering Vendor teams for ATM SWITCH looking at transaction flow between the ATMS and SWITCH, branch and ATMS, tracking of networking, disk space for space management, and tracking of allied branches and VISA, MASTER and Local Switch transactions. Verifying all the reports and data file submitting to the Bank.
  • Monitoring the DR site and conducting DR drill activity (Switching over primary to DR and fall back)
  • Primarily responsible for running Continuous Services programs across Retail Banking area.
  • Responsible for knowledge management, ensure that resolution steps, preventive actions etc. are well documented and kept for future reference.
  • Ensure that back up and disaster recovery plans are executed.

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead to achieve the outcomes set out in the Bank’s Conduct Principles
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

  • Core Banking System, OEM vendors, ATM Switch vendors, Financial interchange schemes (VISA/MasterCard/UPI/National switches, etc.)

Our Ideal Candidate

  • Qualification : B.E. / B.Tech. / M.E./ B.SC. / M.Sc./ MCA / MBA
  • Certification : ITIL / Agile methodology / Networks / Information Cyber Security
  • Language : English & Hindi

Role Specific Technical Competencies

  • Strong ATM Terminal and Switch experience
  • Scripting Experience such as Excel Macros or Shell
  • Experience to Cyber Security threats and Vulnerability fixes
  • Good Communication Skills, Interpersonal Skills
  • ISO 8583 message specification
  • Production Support experience

About Standard Chartered 

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
  • Flexible working options based around home and office locations, with flexible working patterns
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
  • Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

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Confirmed 12 hours ago. Posted 30+ days ago.

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