ING is looking for a Senior Product Manager (Customer Journey Expert). Are you a product manager with strong project and stakeholder management skills to take on these exciting challenges? Keep on reading!
The Dutch housing market is always a hot topic. Whether it's the shortage of houses, the recent surge in interest rates or the sustainable housing transition we need to make. ING is always looking to make impact for potential and existing customers.
The department | the tribe
In our department (tribe) Mortgages NL we work towards becoming the best mobile-led, sustainable mortgage bank of the continent. We are looking for an experienced product manager (customer journey expert) to help us realize this ambition. Do you have affinity with developing and optimizing our mortgage product? Do you have experience and affinity with creating the best journeys for our customers? Do you have an entrepreneurial mindset to take it on & make it happen? Then we are looking for you!
Your team | the squad
Mortgages is one of the largest tribes within ING Retail, with 60 agile teams (squads) in Amsterdam, Leeuwarden and abroad. The tribe entails all products and processes associated with starting and having a mortgage at ING. With 600.000+ customers we are one of the biggest mortgage providers in the country.
You will working in our product Service Excellence, part of the product area In Life Management. Our purpose is “Being a reliable and available partner that empowers customers in making autonomous decisions during the full lifetime of their mortgage”. This means we focus on improving and digitizing the journeys our mortgage customers go through during the lifetime of their mortgage.
Together with your squad, you drive realization of the best customer experience for our customers anemployees according to ING's customer experience principles: personal, easy and smart.
Roles and responsibilities
As a Senior Product Manager, you:
How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.
Furthermore, you have:
Rewards & benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.
The benefits of working with us at ING include:
Interested?
Please upload your CV and motivation letter by clicking the “Apply” button.
About us
With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.
Read more at Working at ING.
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