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Senior User Research Specialist

Qlik

What makes us Qlik

Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data. A Gartner Magic Quadrant Leader for 13 years in a row! Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone – at any skill level – the ability to make real discoveries that lead to real outcomes and transformative changes. We are a Values-Driven organization, operating over 100 countries with 38,000 customers around the world. If you think we are interesting, please read on – we may be looking for you!

The Team

As part of our R&D organization you will be in a unique position to impact the future direction the company takes. Qlik has a creative, team-oriented, and high-energy culture. We offer a flexible and exciting work environment, and plenty of opportunities for you to grow as a professional and as an individual. Our highly collaborative environment means you will be working with a diverse group of talented people that are continuously innovating and improving. 

We put tremendous value in teamwork, and we do our uttermost to create a great working environment for everyone in our team. We believe that one of our key strengths is our team composition and group dynamics. As our team is based in several geographical locations, there is a positive, multicultural twist on everything that we do. 

Job Summary

As a Senior User Experience Researcher, you will plan, execute research around how our customers/users use or need to use our products, from a usability (ease-of-use) and experience point-of-view with a focus on benchmark usability and metrics tracking. You will also be expected you to participate in and create a systematic approach to research in a way that scales and enables designers and the maturation of the design research practice at Qlik. You will play a pivotal role in shaping the design and functionality of our products by leveraging your expertise in user research and usability evaluation methodologies. You will collaborate closely with cross-functional teams, including designers, product managers, and developers, to ensure that design decisions are grounded in behavioral insights.

As an ideal candidate you should bring strong experiences in User Research, Research operations as well notable soft skills in execution, cross-functional alignment, and community creation in a high growth SaaS software organization. 

What you will do as a User Experience Researcher

  • Identify, design and lead generative and evaluative research in highly technical user spaces, with a focus on benchmark usability and metrics tracking.
  • Utilize a variety of research methods, such as interviews, usability testing, surveys, and field studies, to gather relevant data.
  • Implement both qualitative and quantitative research approaches to gain a holistic understanding of user behaviors and preferences.
  • Identify, screen and recruit participants for user research studies, ensuring diverse representation.
  • Analyze research findings to extract meaningful insights and synthesize into clear, actionable recommendations.
  • Craft and deliver insights and recommendations as reports and verbal presentations.
  • Collaborate with cross-functional teams to delivering the best user experience possible.
  • Provide guidance on user-centered design principles and advocate for the user throughout the product development lifecycle.
  • Stay abreast of industry trends, best practices, and emerging technologies related to user experience research.
  • Create a systematic approach to research in a way that scales and enables designers.
  • Act as a coach and mentor to junior staff and those new to user experience research. 

Skill and experience

  • Degree in Human-Computer Interaction, Psychology, Social Sciences, User Experience, or a related field.
  • Proven experience as a User Experience Researcher, with a focus on both qualitative and quantitative research methods.
  • Strong analytical and problem-solving skills, with the ability to derive actionable insights from complex data.
  • Excellent communication and presentation skills, with the ability to convey research findings to both technical and non-technical stakeholders.
  • Proficiency in using research tools and software.
  • Experience working in agile development environments is a plus.
  • Previous experience in mentoring or leading junior researchers is desirable.

Qualifications :

  • 8+ years’ experience in user research and usability analysis. 
  • Degree in computer science, human-computer interaction, psychology, social sciences, or equivalent working experience
  • Experience in user and usability research as well as some experience with research operations.
  • Ability to effectively work and communicate with colleagues in remote locations, in a multi-national environment between different time zones. 

Preferred Qualifications :

  • Self-motivated, detail-oriented and able to manage multiple projects simultaneously and autonomously.
  • Exposure to enterprise software and B2B contexts is a plus.
  • Exposure to data analytics, data quality and data integration is a plus.
  • Willingness to do some travel.

The location for this role is/are:

  • Lund, Sweden

About Qlik

Qlik Company Page – Who we are!

  • Our Values at Qlik: Challenge, Take Responsibility, Move Fast, Be Open and Straightforward
  • Competitive Benefits package - private health insurance, discounted gym memberships, subsidized on-site massage, subsidized group leisure activities, wellness grant, company enhanced parental leave, generous vacation days, Employee Assistance Program…and more. 
  • Breakfast/fresh fruit/monthly fika and a restaurant with our own chefs (variety of subsidized lunches). 
  • Flexible working environment  
  • Giving back is a part of our culture – we give you a day to change the world. In addition, we encourage our employees to participate in our Corporate Responsibility Employee Programs  
  • Learn about our Corporate Responsibility Program by visiting Qlik.org  
  • Check out our careers in R&D here.  
  • Check out our company page on Linkedin!  
  • Follow us on Instagram @lifeatqlik and on Twitter @Qlik 
  • Check us out on Youtube!  

Qlik is an Equal Opportunity Employer and does not discriminate on the basis of any protected category or characteristic. We value the diversity of our workforce. If you need assistance due to disability during the application and/or recruiting process, please contact us via the Accessibility Request Form  

AGENCIES: Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.  

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Confirmed 4 hours ago. Posted 30+ days ago.

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