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Infrastructure Project Management Team Leader

Chanel

Context

La Maison CHANEL carries out major transformation programs. This includes modernizing the Information System, the data, infrastructure, high-quality delivery, AI, and more.

CHANEL TECH invests significantly to provide to our employees and partners the best environments and technologies to improve their productivity, individually and collectively, to carry out their mission effectively, and to contribute to long-term brand equity of La Maison.

In this context, Global Infrastructure Services (GIS) is accountable for the CHANEL infrastructure services and delivers to CHANEL entities (Regions, Divisions and Corporate) the Common Infrastructure and Application Services (CIAS), the Digital Workplace Services (DWPS) and the ITSM services. This requires a matrix model and the collaboration and relationship between these IT entities and GIS is instrumental to assure a seamless Governance and efficient Build and Run Services Delivery.

The GIS Business Partners are the “proxy CTOs” for Divisions and Corporate IT entities. They are the referents for all the infrastructure related topics, including projects.

GIS is involved in different kinds of projects:

  • Set up of infrastructures to support new business and corporate services.
  • Set up of new infrastructure technologies to provide new services
  • (e.g., Network technologies, Identity Management solutions, etc.).

A team of 17 project managers oversees the delivery of such projects.

Job Summary

Directly reporting to the Infrastructure Business Partner, the Infrastructure Project Management Team Leader is a management role in charge of the Infrastructure Project Managers Team.

The mission of the Infrastructure Project Managers Team is to facilitate and coordinate the set-up of infrastructure services to support new (and existing) applications and appliances. The classification of these projects is generally under the main 3 pillars:

  • Real Estate and Industrial: set-up of local infrastructures for real estate department (e.g., network connectivity, meeting rooms and digital workplace solutions, smart devices….) and industrial applications (e.g., conveyor, robots, etc.).
  • Digital and Retail: set-up of infrastructure for digital applications (e.g., web/mobile application for internal use or for CHANEL clients, new connected services/experiences in boutiques, etc.).
  • Enterprise Core Processes: set up of infrastructure to support the backbone processes of an enterprise (e.g., ERP, Finance, HR, Legal, data, etc.).

To be noted that, IT for IT projects (e.g., set up of new Network services, Infrastructure renewal, etc.) are becoming more and more complex in their respective lifecycles. In this context, Project Managers are more and more involved in their transversal coordination.

The role of the Infrastructure Project Management Team Leader is to improve the maturity and the set a high bar on quality of the Project Management activities from the Project Manager Team.

Key Responsibilities

Qualification of new projects

In coordination with the Infrastructure Business Partners, understanding of the business and functional requirements and stakeholders that aim to launch a new project. Evaluation of GIS services offered and the teams involved to deliver (and support) the project roadmap.

Be the referent for the Project Managers

Onboarding of the Project Manager in a new project, presenting the context and the targets. Follow up the project activity and be sure that all GIS teams involved into the project are correctly onboarded by the Project Manager. Also, be the first escalation point of contact when required.

Continuously improve the Project Management best practices

The Project Management Team Lead identifies and oversees the improvements in the project management processes and tools (e.g., onboardings, project lifecycle, project documentation, reports to be shared with different audiences, etc.).

Governance of the Project Portfolio and the follow up of activity KPIs.

Be responsible of the update of the Project Portfolio and the related KPIs (e.g., number of new projects, number of closed projects, Go Live dates, etc.). Reports preparation to be presented during internal meetings to share major information about project management activity.

Be responsible of the capacity planning and the financial follow up

Validate, with each project manager, the charge for each project and update the capacity planning to follow up activities and allocate the appropriate resources to new incoming projects. Also define and follow up of the budget forecast vs actuals.

Participate to the Project Manager recruitment

In coordination with Infrastructure Business Partners, manage the relationship with external contractors and define the needs in term of Project Management skills.

Participate to the identification and selection of external Project Managers to be recruited to address projects in GIS scope.

Follow up the performance reviews of external Project Managers to identify areas of strengths and improvements to safeguard the high level of delivery and commitment from the Project Managers.

Required Skills

General requirements

Master’s degree in engineering, computer science or economics.

8-10 years in project and program management.

Must demonstrate a commitment to company values.

Bilingual French/English written and spoken.

Business Acumen

Proven ability to build relationships with and manage key stakeholders.

Understanding of the organizations’ goals and objectives.

Multicultural and multifunctional leadership

Ability to develop and use collaborative relationships to facilitate the accomplishment of project/client goals.

Ability to work in cross domain teams and on multi projects at the same time.

Must possess sound interpersonal and information gathering skills and the ability to relate well to others at all levels throughout the organization.

Must be results oriented, and demonstrate a “can-do” attitude – adaptability, flexibility, and resourcefulness.

Experience working effectively in a team-oriented, collaborative environment.

Soft skills

Leadership to oversee and coordinate tasks as well as motivate and encourage the team and define the road map to successfully complete the project.

Flexibility to manage the unexpected and accept last-minute changes or new issues.

Communication to clearly explain internally to GIS, or to another team, from business goals to specific tasks.

Technical Skills

Master the project and program management.

Knowledge of IT Infrastructure technologies and services.

Understanding of data and infrastructure security practices.

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Confirmed 10 hours ago. Posted 17 days ago.

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