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Your day to day:

  • The purpose of this role is to work with the project team to develop and write task-based documentation for a variety of software applications delivered on the internal and customer-facing platforms. The information is published in multiple formats, including Quick Reference Guides, FAQs, end-user PDF guides, and responsive Online Help.
  • You will work closely with Subject Matter Experts and fellow writers to review existing MadCap Flare PDF documents and context-sensitive HTML Online Help. You will also write new content for the upcoming features of the technical products and solutions.

With these activities, you will have a great impact on our business:

  • Revise the existing and potential content, focusing on reuse through single sourcing.
  • Gather information from business requirements and high-level design documents, as well as through interviews with engineers, Business Analysts, Technical Product Owners, and other Subject Matter Experts.
  • Create role-based documentation appropriate for the audience. Write clear, concise, and complete step-by-step procedures using standard tools and templates.
  • Use version control to keep track of the changes in GitHub.
  • Follow our internal style guide and apply the latest branding guidelines.
  • Contribute to improving the user-facing product text, such as error messages, prompts, and UI labels.
  • Manage the review process for revised and new content while adhering to all deadlines with high quality.
  • Collaborate with other team members on projects to ensure consistency and take part in peer reviews to promote cross-skilling.

With these skills, you are a great candidate:

  • Agile mindset: flexible and adaptable to change.
  • Team player: we strive for excellence, but we also support each other and have fun in the process.
  • Enthusiasm for learning new things, as well as suggesting and driving improvement initiatives.
  • Excellent writing (samples may be requested) and communication skills.
  • Strong technical skills with the ability to quickly test and learn how the systems work.
  • Experience writing documentation – preferably using MadCap Flare or CMS tools, such as MadCap Central, Contentful, or Paligo.
  • Experience with the following tools is a plus: Camtasia, Adobe Acrobat Pro, Visio, Jira, Confluence.
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Confirmed 16 hours ago. Posted 30+ days ago.

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