Teamtailor

Let's build the future together!

Teamtailor is an Employer Branding and an ATS SaaS platform used by over 4 000 companies, 150.000 users in 90 countries around the world 🌏 We are committed to turing HR into Heros and strive to change the way people are being hired all across the globe, focusing on amazing experiences and making recruitment fun and innovative.

Now, we’re expanding our Customer Support team and looking for a new Finnish Speaking Customer Support Agent!

As part of team Support, you will be responsible for the most important (!) communication we have - the one towards our existing users. Today we are known for having exceptional customer service and we strive to give our customers better support than they even thought was possible. Proof of our high quality is an average response time of 2 minutes AND a “happiness rating” of 98%. That’s right, we go for 🤩 & 😃 in each contact, and now, over 90,000 recruiters all over the world use our web service on a daily basis.

Get to know the team! 👇

What you will do:

• Give exceptional service to our customers in our support channels (mainly in our live chat (we use Intercom!), email and the occasional phone call)
• Focus on technical problem solving/troubleshooting and work closely with our tech team with product improvement 
• Collect feedback from customers and package it to our product department team for further development
• Proactively reach out to our customers to provide support
• Create self-service material 
• Work with the rest of the team to create a best in class support, including exciting side projects!

Who you are: 

• A tech savvy person and a doer
• A top-class communicator
• Service-minded and analytical with a hunger for continuous learning
• Fluent, both written and spoken, in Finnish and English (Swedish is not required but a plus)
• Previous experience within customer support is a big plus

The position is based in our Helsinki or Stockholm office.