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Quality Management Analyst

MUFG Americas

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

The Client Reporting Operations team is seeking a candidate that is ambitious and enjoys taking on exciting new challenges. The ideal candidate thrives in a fast-paced environment, collaborates with cross-functional teams, promotes critical thinking, and is a natural problem solver. The role involves performing complex and critical testing on certain internal processes such as Tax Operations, Contact Center, Unclaimed Property, Commercial Loan Operations, and Transaction Banking. The candidate will be expected to balance production responsibilities and be comfortable driving/executing organizational change strategy to better serve our internal stakeholders and business partners. The Quality Management Analyst position will report directly into the Vice President of Client Reporting Operations

Responsibilities:

  • Ensure that all company services and areas of support meet quality standards outlined 
  • Perform routine evaluations on internal work in order to validate processes and controls are being maintained as expected
  • Facilitate the identification of gaps and report issues as discovered
  • Utilize basic data collection and evaluation tools and technique
  • Support building out new quality review processes
  • Publish daily quality management risk and control reports
  • Provide quality metrics reporting to various business partners and stakeholders
  • Follow escalation reporting practices
  • Assist with replying to inquires that are sent to the quality assurance team mailbox
  • Continually improve upon the level of customer service, ongoing innovation, and technology enhancements across the organization
  • Assist with ad-hoc projects as needed

Qualifications:

  • A Bachelor’s degree or 1-4 years experience with Quality Assurance, Quality Control, Quality Management, Audit, Risk, or Compliance
  • 1-4 years experience with Quality Assurance, Quality Control, Quality Management, Audit, Risk, or Compliance
  • Complex and critical testing of internal processes in areas such as tax operations, transaction banking, contact center, unclaimed property or commercial loan operations a plus
  • Fluency in English; fluency in additional languages considered a plus
  • Excellent interpersonal and organizational skills
  • Microsoft Office; intermediate to advanced

The typical base pay range for this role is between $55K - $65K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.

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Confirmed 6 hours ago. Posted 24 days ago.

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