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Assistant F&B Guest Relations Manager 

At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us. 

Our family members are masters at their crafts – a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do. 

About Four Seasons Hotel and Private Residences Bangkok Chao Phraya 

Located along the Chao Phraya River, one of the world’s most famous urban waterways, Four Seasons Hotel and Private Residences Bangkok at Chao Phraya River is part of a dynamic new riverside development that includes 299 guest rooms and suites, vibrant restaurants and bars, as well as a 73-storey tower with 366 private residences.

Spanning 9 acres with lush courtyards, exceptional river views, and complemented with convenient connections to all that the city of Bangkok has to offer, Four Seasons Hotel Bangkok Chao Phraya will offer an atmospheric urban resort experience for both international and regional travelers. 

About Four Seasons 

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 109 hotels and private residences in major city centers and resort destination in 43 countries, and with more than 60 projects in development, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. 

As the leader in branded residences since 1982, Four Seasons currently operate 38 residential properties around the world and 80% of the projects in our pipeline contain a residential component. 

What You Will Be Responsible For 

Assistant F&B Guest Relations Manager who share a passion for excellence and who infuse enthusiasm into everything they do. The Assistant F&B Guest Relations Manager plans, organizes, controls and directs the Guest journey throughout the Department. Candidates must have a firm knowledge of the local market and effective communication skills in both speaking and writing English and Thai is required. Must hold the legal right to work in Thailand. 

Responsibilities 

  • The Assistant F&B Guest Relations Manager will support Restaurant Managers in planning, organizing, controlling and directing the work of Hostess team and Restaurant Reservations team, ensuring guest satisfaction. 
  • Coordinate and make sure all VIP and Hotel Guests special requests are handled efficiently and accurately. 
  • Provide full assistance to guests concerning general queries all the restaurants. 
  • Professionally collecting information about guest preferences, special conditions, food allergies, main purpose of the guests, etc. 
  • Respond to incoming inquiries via email or telephone and make reservations accordingly and accurately for the guests. 
  • Obtain familiarity with restaurant policies and procedures about training, safety and security. 
  • Understanding all outlet layouts and table/ floor plans 
  • The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts. 
  • Provide knowledge and skill training to the team both on the job and classroom training. 
  • Attend regular operational meetings to ensure effective coordination and cooperation between departments. 
  • Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed. 
  • Requires ability to operate computer equipment and other food & beverage computer systems 

What You Will Bring 

  • One to two years’ previous experience as an Assistant Outlet Manager in Food & Beverage outlet is preferable. 
  • College education or equivalent experience; 
  • Previous employment experience in a similar position with other luxury Hotels will be an added advantage; 
  • Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting. 
  • Requires ability to operate computer equipment and other food & beverage computer systems. 
  • Requires reading, writing and oral proficiency in the English language. 
  • Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures. Working knowledge is generally learned on-the-job. 
  • Positive attitude with a generous and uplifting team approach. 
  • Ability to proactively anticipate and prioritize the needs of the guest. 
  • Energetic and professional approach to his/her craft. 

Join Our Team 

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998. 

What to expect: You will…… 

Be a champion of the Golden Rule: Do unto others as you would have them do unto you 

Be part of a cohesive team with opportunities to learn, grow and develop 

Have the opportunity to engage in diverse and challenging work 

Derive a sense of pride in work well done 

Be recognized for excellence 

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Confirmed 3 hours ago. Posted 30+ days ago.

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