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Unable to partner with 3rd party vendors (Corp-to-Corp/C2C) for this opportunity.

U.S. Citizens and those authorized to work in the U.S. are encouraged to apply.

We are unable to sponsor at this time.

Are you looking for an opportunity to accelerate your career? You're in luck because Vaco has a best-in-class consulting team to support our growing client base!

We are looking for individuals at the Technical Support level to join our team of Professional Consultants who specialize in providing technical solutions to clients in multiple industries throughout the Triangle area. Being a Professional Consultant offers varied challenges and dynamic career growth through the opportunity to support an array of influential companies in our network/client base – all while having the stability of a full-time salaried position with benefits.

We are in search of professionals who are client service-minded, excited to broaden their skills, advance their careers, and achieve meaningful results as a team and an individual! If you have a passion for helping growing companies achieve success, then apply now!

KEY RESPONSIBILITIES

  • Consulting various clients: This could be one client at a time, or multiple clients at a time, depending on the need. The day-to-day of what and who is being supported can vary in this role.
  • Client-facing: Responsible for supporting clients and ensuring that expected responsibilities are being accomplished on time and with a high degree of quality.
  • Consultative Guidance: Provide expert guidance to clients on optimizing their technical systems and offering recommendations for improvements and enhancements.
  • Technical Data Projects: Analyze and troubleshoot technical data issues and needs for clients by identifying their needs and implementing effective solutions.
  • Project Management: Effectively communicate project or work milestones, status updates, and potential risks to clients and internal stakeholders. Generate regular status reports on client data projects, highlighting key metrics, trends, and recommendations for continuous improvement.

REQUIREMENTS/SKILLS

  • 2 or more years of prior work experience in a Technical Support role – for example, Desktop Support, Help Desk Support, Application Support, Support Analyst, Support Engineer, etc.
  • Possesses basic certification(s), such as CompTIA, Linux Essentials, and MS Essentials.
  • Experience with first-line support utilizing Ticket Management Systems – for example, ServiceNow, Jira, Zendesk, etc.
  • Responsible for both remote and onsite assistance.
  • Experience with hardware and application installation.
  • Proven work experience with documentation and policy creation after resolving issues.
  • Strong troubleshooting skills with a track record of effectively resolving technical issues.
  • Familiarity with a variety of operating systems, including Windows, MacOS, and Linux.
  • Excellent communication and interpersonal skills, capable of providing clear and concise instructions.
  • Ability to adapt to new technologies and stay updated on industry trends.
  • Customer-focused mindset with a commitment to delivering exceptional support.
  • Knowledge of networking principles and protocols.
  • Familiarity with security practices and protocols.
  • Experience in collaborating with cross-functional teams to address technical challenges.
  • Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
  • Willingness to participate in on-call rotation and work flexible hours if necessary.

REQUIREMENTS OF PROFESSIONAL CONSULTANTS AT VACO

  • Passion for consulting and an ability to thrive in an ambiguous environment that is constantly changing.
  • Entrepreneurial mindset with a desire to be a part of something different and contribute ideas to our team as we grow our consulting function.
  • Team-oriented, results-oriented, with a commitment to client satisfaction.Strong planning, communication, and organizational skills to consistently meet deliverable deadlines.
  • Desire to have a stable, full-time, salaried consultant position that offers performance-based bonus incentives.
  • Though this position's day-to-day can be remote, we ideally want to find candidates in the Raleigh/surrounding areas who can come into the office if necessary. The ideal individual will be a part of the Vaco Raleigh team, so we want the opportunity to see you from time to time!

BENEFITS OF BEING A PROFESSIONAL CONSULTANT WITH VACO:

  • Performance-based pay and quarterly bonus opportunities.
  • Access to medical, dental, and vision benefits, 401K employer match.
  • Technology, including a laptop, an initial technical equipment setup allowance (on your start date) plus a monthly phone allowance.
  • Annual $500 budget for professional development of your choice.
  • Reimbursement for professional licenses, certifications, and associations. 
  • Career progression opportunities. 

At Vaco, your career goals guide our efforts. We see you, we hear you, and we're here to help. That's why we not only work to find you a great opportunity but also provide you with the support and resources you need to succeed. We offer comprehensive and affordable benefits so you can focus your energy on more important matters like achieving your personal and professional goals.

Unable to partner with 3rd party vendors (Corp-to-Corp/C2C) for this opportunity.

U.S. Citizens and those authorized to work in the U.S. are encouraged to apply.

We are unable to sponsor at this time.

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.

  • California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
  • Virginia residents may access our state specific policies here.
  • Residents of all other states may access our policies here.
  • Canadian residents may access our policies in English here and in French here.
  • Residents of countries governed by GDPR may access our policies here.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

  • the individual’s skill sets, experience and training;
  • licensure and certification requirements;
  • office location and other geographic considerations;
  • other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

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Confirmed a day ago. Posted 8 days ago.

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