Customer Success Manager

Narvar

Company Type
Responsibilities
Industry
Experience
Workhours

 Who We Are

Narvar offers an enterprise SaaS platform that helps leading brands and retailers build lifelong relationships with their customers beyond the “buy” button. More than 300 leading retailers worldwide–including Anthropologie, Bonobos, Nordstrom, and Sephora – use Narvar's shipment, tracking, returns, and analytics products to transform their customers' post-purchase experiences.

What we’re looking for

We are looking for an innovative, hands-on, and customer-obsessed individual to join the Narvar Customer Success team. You will manage a portfolio of enterprise customers, some of the largest and most iconic global retailers and brands.

You will need to become a Narvar product expert so you can speak and teach intelligently on the value and usage of each part of the Narvar post-purchase platform. You will also apply your domain expertise with customers in best practices discussions.

Our ideal candidate brings proven Customer Success experience managing enterprise customers. He/She is a self-starter, collaborative, and able to think on their feet with excellent communications and problem-solving skills. High judgment and attention to detail are a must.

 

Responsibilities

  • Build value-based relationships with Narvar’s enterprise customers, ensuring our solutions are aligned with their business strategies and delivering ROI
  • Provide coaching and education to our enterprise customers
  • Optimize implementations and drive adoption of new platform features
  • Field Product Management, i.e. gather intelligent product feedback and recommendations from customers to design new features and capabilities on the Narvar platform
  • Lead the product renewal effort with existing customers
  • Develop and deliver world class processes for executing Customer Success
  • Pro-actively engage customers and internal teams on identified issues and risks

 

 

Qualifications

  • 6+ years of total work experience
  • 2+ years of experience working as a CSM at a SaaS company
  • Experience working on enterprise accounts
  • Ideally have worked with retailer and brand accounts
  • Deep knowledge that spans more than one of the following domains - Retail, Retail Operations, Supply Chain and Logistics
  • Phone presence: enthusiastic and high energy, but also poised, confident and extremely professional
  • Exercises listening / takes a thoughtful approach to addressing customer pain points
  • Always looking for smarter, better ways to achieve a goal
  • Experience working closely with VP level customers and delivering business reviews
  • Track record of delivering results in a dynamic start-up environment
  • Experience working cross functionally, ideally with Engineering and Sales
  • Strong sense of ownership and high attention to detail
  • Creative and analytical problem-solving skills 

 

What we offer

  • Competitive salary 
  • Free, daily catered lunches
  • Commuter benefits 
  • Company outings
  • Casual dress code
  • Open vacation policy
  • Get in on the ground floor of a huge opportunity
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Confirmed 14 hours ago. Posted 30+ days ago.

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