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Join a team recognized for leadership, innovation and diversity

Are you ready to help us make the future?

We are looking for a Digital Web Analytics and Voice of Customer Manager who can help shape the future of our digital transformation at Honeywell. This position will further enhance our digital customer experience by managing web data and online customer feedback related to the customer facing Digital CX Platform, including marketing websites, portal self-serve capabilities, and eCommerce.

Be part of a team that is responsible for the ongoing development of new and existing capabilities of digital products from inception to launch, and throughout the product lifecycle.

Key Responsibilities

  • Product Manager for Adobe Analytics, working collaboratively across multiple business units and the technical teams to prioritize deployments, metric additions, and enhancements.
  • Standardize Adobe Analytics metrics and Dashboards to collect and analyze data for Digital CX platform traffic data, user behavior, and other relevant metrics.
  • Collaborate with internal teams or clients to understand online Digital CX Platform customer survey objectives and requirements.
  • Ensure surveys are structured to gather relevant and actionable data. Continuously evaluate and improve survey processes to enhance efficiency and effectiveness.
  • Prepare detailed reports and visualizations summarizing survey findings. Provide actionable recommendations based on survey data.
  • Support and drive automation of monthly operational reporting for Digital CX function.
  • Work with business units to identify data needs, interpret data trends, patterns, and anomalies to derive actionable insights.

YOU MUST HAVE:

  • Bachelor’s degree
  • In-depth knowledge of Adobe Analytics, including understanding data elements, dimensions, metrics, and report suites.
  • Familiarity with the Adobe Analytics interface and various reporting options.
  • Experience with surveys, market research, or data collection initiatives. Familiarity with survey platforms and tools.
  • Strong analytical and quantitative skills with the ability to translate data into actionable insights.
  • 2+ years’ Change Management experience; and experience with group facilitation and the ability to direct and motivate teams.

WE VALUE:

  • Ability to solve ambiguous problems.
  • Data analysis and interpretation.
  • Strong attention to detail.
  • Problem-solving and critical thinking.
  • Collaboration and teamwork.

We Offer:

  • A culture that fosters inclusion, diversity and innovation
  • Market specific training and ongoing personal development
  • Career growth opportunities
  • Experienced leaders to support your professional development
  • International work environment
  • Medical plan provided
  • Meal allowance
  • Budget for flexible benefit scheme which can be used for travel, sports, dental scheme, and others

If this is your dream role, then we'd love to hear from you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Additional Information

  • JOB ID: HRD221628
  • Category: Customer Experience
  • Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
  • Exempt
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Confirmed 7 hours ago. Posted 30+ days ago.

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