At the University of West Georgia, we're in the business of transforming lives and changing perspectives. From success in the classroom and chosen career fields to success on the athletic field and the total college experience, UWG has more than 1100 full-time faculty and staff members dedicated to helping you succeed. More than 12,000 students pursuing undergraduate and graduate degrees enroll at UWG each year. Students enjoy a complete college life experience on the Carrollton campus, including residence hall living, intercollegiate athletics competitions and opportunities to get involved in more than 150 student organizations. Named by The Princeton Review as one of the Best Southeastern Colleges and one of America’s Best Value Colleges, the University of West Georgia provides exceptional academic quality. Its 86 programs of study include 43 at the bachelor’s level, 29 at the master’s and specialist levels, four at the doctoral level and eight at the certificate level. Online courses are available for both undergraduate and graduate students seeking flexibility in time and location. UWG is home to the state's first Honors College, complete with an honors curriculum. The university's Advanced Academy of Georgia is one of only about 12 U.S. programs that allow gifted high-school-age students to earn concurrent high school and college credit while living on campus in a full-time residential program. UWG is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools (1866 Southern Lane, Decatur, Georgia 30033-4097; 404-679-4501), and numerous academic programs have earned accreditation from other prestigious agencies.
Classification Title Assistant Director of Enrollment Services
Department ESC Call Center
Nature of Work
Assistant to the Director of Enrollment Services Center from the inbound and outbound call centers, directly manages the ESC Call Center. Plans, coordinates, and supervises staff activities and training surrounding the ESC call center in determining goals, improvements, and evaluations. Represent the ESC on committees, presentations and training seminars. Escalate issues to outside offices, serving as a Professional Liaison between Students/Staff/Faculty/VP/AVP. Develops unit plan, budget requests, and monitors office expenditures for the ESC Call Center. Assist students, parents, faculty and staff in regards to enrollment services. Provides troubleshooting and navigation for Wolf Watch, Ellucian Banner, Banweb, and Xtender. Also determines and resolve issues and matters that cause problems with processing, awarding and registration that would impede Retention, Progression, and Graduation (RPG) progress. Adjusts procedures as needed and communicates changes in policies and procedures to staff and university community. Serve as an ESC Technical Representative: Maintaining the ESC website, and working with ITS to create programs and reports to aid in processing. Assist with Commencements to include working at the ceremony . Responsible for the overall operations of the ESC Call Center in the Director’s absence, coordinating closely with other campus departments regarding matters of mutual concern.
Bachelor’s degree required and 3 -5 years experience required, preferably in a University setting with student services environment. Experience in use of complex computerized information systems. Ability to lead a group, team or project. Must be deadline oriented with ability to make sound, informed decisions. Must have excellent organizational and planning skills and be able to communicate effectively (oral and written). Ability to work in stressful situations and perform in a team environment.
Master’s Degree, Higher Education Experience, Call Center experience. Preference given to candidates with direct experience in baseline Banner, Xtender and Banweb.
Salary $40,200.00 min salary
Physical Requirements/Working Conditions
Ability to sit and work at a computer for long periods of time and work outside normal scheduled hours.
Notice to Applicants
Please be advised that should you be recommended for a position, the University System of Georgia Board of Regents policy requires the completion of a background check as a prior condition of employment.Read Full Description