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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

ORGANIZATIONAL CONTEXT

The World Food Programme is the world's largest humanitarian agency, fighting hunger worldwide. We are currently seeking to fill an internship position under the WFP Research Monitoring and Evaluation Unit. The position will be based at our Country office Freetown. The Internship will be for a period of 8months.

JOB PURPOSE

WFP Community Feedback Mechanism:

WFP Sierra Leone operates a Community Feedback Mechanism (CFM) which is accessible via toll-free hotlines. WFP’s complaint and feedback mechanism (CFM) operates at the local level, with a 360-degree monitoring, reporting and feedback process in place. The CFM enables community members and beneficiaries to directly engage with dedicated WFP staff to report instances of fraud, malpractice, or abuse occurring during project implementation. Additionally, beneficiaries can offer suggestions on how to improve the programme. Under the direct operational supervision of the Head of Research, Assessment and Monitoring (RAM) the intern will be responsible for the following duties

KEY ACCOUNTABILITIES (not all-inclusive)

The selected candidate will be assisting the WFP Research Monitoring and Evaluation unit with the following key duties:

  • Perform telephone operator duties for the beneficiary feedback mechanism, such as taking calls, verification calls, logging in, and managing complaints and responses in the case management software.
  • Oversee and ensure accurate, timely recording of feedback and remote monitoring data and that data collection and feedback recordings systems are up to date.
  • Support in preparing technical status reports and data analysis on Call Centre operations and performance and highlight trends/issues ensuring deliverables adhere to corporate standards and quality control.
  • Follow up on compliance cases with the field offices, technical units and get feedback from beneficiaries to close the loop.
  • Perform other duties as required.

STANDARD MINIMUM QUALIFICATIONS

  • Currently enrolled and have attended University courses in the last 12 months inclusive of having completed at least two years of undergraduate studies or have recently graduated in the last 6 months’ in any field of studies.
  • Proficiency in MS Office (Word, Excel, Power Point);
  • Fluent in English

FUNCTIONAL CAPABILITIES

TERMS AND CONDITIONS

  • WFP will recognize candidates’ educational credentials from recognised institutions that have been certified by competent international or national authorities such as the United Nations Educational, Scientific and Cultural Organization (UNESCO) or Ministries of Education;
  • Only shortlisted candidates will be contacted.
  • Female Candidates are strongly encouraged to apply
  • WFP offers a competitive compensation package which will be determined by the contract type and selected candidate’s qualifications and experience.
  • Please visit the following websites for detailed information on working with WFP.
  • http://www.wfp.org Click on: “Our work” and “Countries” to learn more about WFP’s operations.

DEADLINE FOR APPLICATIONS

7th April 2024.

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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.

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Confirmed 5 hours ago. Posted 3 days ago.

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