Group Company:
Designation: Deputy Manager (DM_MGL_BU_SPLYCN_G2_Log)
Office Location:
Years of experience: to
Salary Range: INR to (Annual)
Position description: The role requires rigorous management of end-to-end Logistics operations pertaining to order processing and driving proactive engagement with the 3PL service providers & different teams of Moglix to drive positive customer NPS.
Primary Responsibilities:
- Ensure optimal Logistics modes, routing, equipment, or frequency are being followed by the team
- Rigorous follow up with 3pl courier providers and ensure on time deliveries
- Provide quick resolution of the operation challenges, query, concern
- END to END shipment closure including forward as well as RTO
- Prepare and manage data for in transit, Damaged and RTO shipments
- Follow up with the warehouse and ensure timely dispatches
- Align with transporters and ensure timely pick up and deliveries
- Execute strategies and insure to get desired outcomes
- Maintain metrics, reports, process documentation, customer service logs, or training or safety records.
Additional Responsibilities:
- With Supply team/ Sales team- Drive order fulfillment & logistics to streamline middle & last mile delivery as per required sales plans/ online orders
- With Finance Team/Customer Support Team- Ensure timely payouts, including incentives or penalties as applicable to the transporters and define SLAs with them
- With Transporters & 3PL providers- Manage transporters to help achieve high customer NPS and also drive transportation to improve TAT & reduce cost
Reporting Team
- Reporting Designation:
- Reporting Department:
Educational qualifications preferred
- Category: Bachelor's Degree, Master's Degree
- Field specialization:
- Degree: Master of Business Administration - MBA, Bachelors degree
- Academic score:
- Institution tier: Graduation from a Tier 2/Tier 3 college, Post-Graduation from a Tier 1/Tier 2 college
Required Certification/s:
Required Training/s:
Required work experience
- Industry: Minimum 4 years of experience in Logistics management including negotiating & closing of contracts & commercials with Logistics Service Providers.E-Commerce sector experience shall
- Role:
- Years of experience: to
Key Performance Indicators:
Required Competencies:
Required Knowledge:
Understanding of overall Line haul network and working of 3PL's
Knowledge of 3PL contracts, Route/ Network planning, Line haul & Fleet Management
Required Skills:
Strong communication skills including verbal, written, presentation and active listening and group facilitation
Strong project management and freight negotiation skills
Attention to detail and analytical skills
Required abilities
Work Environment Details:
Specific requirements
- Travel:
- Vehicle:
- Work Permit:
Other details
- Pay Rate:
- Contract Types:
- Time Constraints:
- Compliance Related:
- Union Affiliation: