Position Description:
- Last level of application support that performs deep analysis, troubleshoots, modifies the
code and data of applications used by end customers in production environments
applying knowledge in programming techniques and experience in specific technology
platforms following agreed service level agreement timelines.
- Follows the Standard Operation Procedures (SOP) in order to support system application
of end customers
- Provides continuous service improvements to eliminate or prevent incidents or problems
and improve service quality for end customers.
- Contributes to the team’s continuous service improvements to eliminate or prevent
incidents or problems.
- Leads a project in defining tasks, project deliverable and schedules of the resources
assigned to the project.
- Can directly communicate with end customers for support requirements.
- They are the last level of Application Support.
Candidate must be willing to report onsite at least 3x a week in Alabang
a. Education
- Bachelor’s or College degree in Computer Science, Computer Engineering,
Information Technology and/or related field. Other degrees are welcome as long as
he or she has extensive related experience.
b. Experience
- Has at least (3) years of experience in computer programming, analysis and troubleshooting application
- Must have technical knowledge and experience in Deployment using Jenkins, SQL, Data Loading and DML
- Has at least one (1) year of experience in Level 2 Application Support, Incident
Management, Problem and Change Management
- Experience in business domain processes is preferred but not required
c. Skills
- Strong Analytical and Problem solving skills
- Knowledge in different programming languages (will depend on the project
specification and need) available in the industry.
- Ability to analyze complex problems, interprets operational needs, and develops
integrated, creative solutions.
- Ability to analyze user requirements and specifications and translate into program
codes.
- Ability to test and debug program codes.
- Ability to handle support in the context of current user specification.
- Ability to prepare detailed written instructions and documentation.
d. Desirable Traits
- Professional, Honest and with Integrity
- Resourceful and self-motivated
- Team oriented person
- Persevering and patient
- Strong attention to detail
- Sense of urgency and commitment
- Passionate and Fast learner
- Logical Person
- Knows how to work smart
- Can work well under pressure and minimal supervision
- Caring Person and desire to mentor other colleagues
e. Work hours and working conditions
- To provide and deliver solutions within the defined timeline across regions, may need
to go on different shifts or extended working hours.
- Some days may be heavy while others may be light. Longer hours may be required
when a need arises.
- May require travel to other sites.
Skills:
- Analytical Thinking
- Change Management
- Detail-oriented
- Jenkins
- SQL
What you can expect from us:
Insights you can act on
While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.
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