Enterprise Customer Success Manager

Citrix

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!

What we're looking for:

Wrike is looking for an energetic, passionate, empathetic and tech-savvy Customer Success Manager to partner with our customers throughout their journey to ensure they maximize the value of their investment. As a business processes strategist and change management advisor, you will be focusing on helping our customers unlock their teams’ potential and raise the bar on productivity and collaboration through Wrike. It’ll be your job to understand your customers’ goals, offer tailored advice on best practices, and be the voice of the customer within our organization.

You will be part of the incredible North America Customer Success Team and will work alongside other talented and passionate CSMs in an environment that prizes growth mindset, mutual support, and creative problem-solving. We are still early in our journey and are looking for people who get excited about an opportunity to “build and upgrade the car while it’s in motion.”

As a Wrike CSM, you will need to:

  • Understand customer use cases and work processes to provide the best guidance on how to optimize Wrike usage and unlock the most value
  • Work proactively with our account management team to retain revenue in your book of business while identifying upsell opportunities
  • Conduct Executive Business Reviews (EBRs) to assess progress against goals, determine opportunities for improvement, and measure impact of Wrike on team productivity
  • Run periodic reviews of customer Wrike workspaces to ensure they are using functionality optimally
  • Partner with our marketing team to identify references and case studies
  • Advocate for customers in meetings with Wrike Product Managers; help our PMs shape evolution of the product by bringing in the voice of the customer
  • Quarterback your accounts by overseeing multiple moving initiatives and coordinating various Wrike teams as they engage with your customers.

Basic Qualifications

  • Bachelor’s degree or equivalent work experience
  • 5 - 10 years of work experience in a customer-facing role

Preferred Qualifications

  • MBA or Masters degree in related field preferred
  • Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way
  • Keen business sense to discover and understand customer business objectives and pain points to ultimately measure Wrike’s financial impact
  • Strong public speaking skills: able to lead C-Level conversations around business optimization
  • Passionate about teaching/instilling knowledge in others
  • Willing to dive into technical details of a product to understand it thoroughly
  • Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, shows tact and poise under pressure when dealing with difficult interpersonal situations, high degree of patience
  • Excellent organization, note taking, project management, and time management skills
  • Masterful project manager, overseeing and driving several concurrent initiatives within an account and/or across a portfolio of accounts.
  • Possess qualities that make a good Wriker:
  • Critical thinker, generally curious, problem solver
  • Passionate about learning and improving every day, motivated to excel
  • Open to feedback, coachable
  • Strong team player
  • Self-starter with strong ownership skills, willing to go above and beyond the job description
  • Creative and innovative
  • High degree of Ownership

What you’re looking for:

Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It’s a simple philosophy that guides everything we do — including how we work. If you’re driven, passionate and curious, we invite you to make a difference with a brand you can believe in. We want employees to do what they do best, every day.

Be bold. Take risks. Imagine a better way to work. If we just described you, then we really need to talk.

Functional Area:

Customer Success Management

About us:

Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we’re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You’ll enjoy our workstyle within an incredible culture. We’ll give you all the tools you need to succeed so you can grow and develop with us.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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Confirmed 15 hours ago. Posted 30+ days ago.

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