Patient Services Specialist 2 (, Alternate Work Shift)

University of Washington

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UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine and Airlift Northwest. UW Medicine - Northwest is a full-service, non-profit community hospital, offering comprehensive medical, surgical and therapeutic services. With 281 beds, more than 1900 employees and a world-class medical staff, we provide innovative, technologically advanced care on a patient-friendly, easy-access campus just north of Seattle. We're proud of the acclaim we've received for our excellence in patient care and safety. Among the local, regional and national recognition we've received are: The Distinguished Hospital for Clinical Excellence Award; The Emergency Medicine Excellence Award; The Stroke Care Excellence Award; Winner of the HealthGrades Distinguished Hospital Award for Patient Safety for the last three years in a row, we’re also one of the safest places to get care – among the top 5% in the country.

UW Medical Center - Northwest has an outstanding opportunity for a ALTERNATE WORK SHIFT, PART-TIME, TEMPORARY, PATIENT SERVICES SPECIALIST 2 Incumbent performs a variety of admitting department tasks including but not limited to: Patient registration, general clerical support, customer service, and operating the switchboard. Employees will be cross-trained and expected to work efficiently and effectively in all assignments.

RESPONSIBILITIES:

Performs admitting or pre-admitting procedures upon arrival of patients. This includes inpatients, individuals who have hospital-based outpatient testing or outpatient procedures, patients in the Emergency Room, and patients for scheduled/unscheduled procedures and surgeries

Greets, directs and assists patients

Ensures patients understand admission policies and procedures.

Collects necessary information to register patients

Switchboard Operation, includes but is not limited to: Promptly, courteously and calmly answers all calls through the switchboard

Implements emergency procedures calmly, efficiently, and accurately

Greets all patients and visitors in a friendly, welcoming and professional manner. 

REQUIREMENTS:

High school graduate or GED

Data entry Keyboard skills required, minimum 25 wpm

DESIRED:

Working knowledge of medical terminology

Health industry experience

Experience working in admitting and/or switchboard operations

Customer service in a clinical setting

Able to work in a high volume, fast paced work environment and perform and prioritize multiple tasks simultaneously

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.

COVID-19 VACCINATION REQUIREMENT

Per Governor Inslee's Proclamation 21-14.1, employees of higher education and healthcare institutions must be fully vaccinated against COVID-19 no later than October 18, 2021 unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination. View the Final candidate guide to COVID-19 vaccination requirement webpage for information about the medical or religious exemption process for final candidates.

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