Retail Programs Manager




The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you’re pursuing — a new challenge, a sense of belonging, or just a great place to work — our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook, Instagram and Twitter.



As a Retail Programs Manager, you will be responsible for managing the retail operation and In2Work / Fellowship Program. Specifically assisting the Food Service Director in establishing and maintaining systems and procedures for the ordering, receiving, storing, preparing and serving of food and related products, as well as menu planning and development. You will assist in unit forecast and unit accounting. The Retail Programs Manager ensures that requirements for appropriate sanitation and safety levels in respective areas are met. Coordinates and supervises unit personnel regarding production, merchandising, quality and cost control as well as labor scheduling, staffing and employee training. Conducts period inventory; performs other functions such as maintaining records to comply with ARAMARK, government and accrediting agency standards. Teach and train students accepted into the IN2WORK / Fellowship Program. Manage and maintain the daily and weekly schedule of the program. Track and report program progress to I2W / Fellowship Program Manager. Partner with client team. The ability to maintain and establish effective client relations is critical to success in this role.


  1. Assists in the development of short term and long term financial and operational plans for the unit which support the overall objectives of the company.
  2. Oversee the day-to-day operations for the retail venues
  3. Monitors the performance of the unit through verification and analysis of customer satisfaction systems and financial reports. Recommends or initiates corrective action.
  4. Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints.
  5. Recommends or initiates corrective action.
  6. Recommends and maintains sales/marketing programs.
  7. Recommends and maintains a pro-active human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations.
  8. Recommends and maintains applicable preventative maintenance programs to protect the physical assets of the unit.
  9. Assists in the maintenance of a security function which protects both the assets of the unit and the personal safety of employees and customers.
  10. Implements and maintains effective two-way communication systems which reach all employees.
  11. Develops new programs which result in an increased level of customer satisfaction and operational excellence.
  12. Manages in compliance with established company policies and procedures.
  13. Manages in compliance with local, state, and federal laws and regulations.
  14. Develop and implement retail services plan to improve service, quality and profitability of service areas.

IN2WORK Instructor –

a) Teach the I2W program, including classroom facilitation.

b) Facilitate on the job training through food service and retail operations.

c) Use approved/up-to-date curriculum to teach class.

d) Attend all required calls/meetings with I2W PM.

e) Respond to correspondence in a timely manner.

f) Maintain all required documents for tracking and reporting.

g) Be ServSafe certified (Managers Certification) – working towards Instructor/Proctor certification.

h) Speaks and write clearly to convey points in a group setting

i) Always demonstrates professionalism.

j) Previous training experience preferred.

k) Develop and maintain local community partners.


Ideal candidates will possess a Bachelor's Degree in Institutions Management, Foods and Nutrition or other related fields OR a minimum of 1 to 3 years relevant experience (years of experience is greater for larger unit assignments). Ability to identify defects in the preparation and service of food and implement improved quality control procedures. Ability to communicate effectively with clients, client's customers, and support staff. Ability to respond effectively to changing demands. Experience with and knowledge of all Microsoft Office applications. P&L accountability and/or contract-managed service experience is desirable.

To do this kind of work, you must be able to:

  • Read and interpret business records and statistical reports.
  • Use mathematical skills to interpret financial information and prepare budgets.
  • Analyze and interpret policies established by administrators.
  • Understand the government regulations covering business operations.
  • Make business decisions based on production reports and similar facts.
  • Make business decisions based on your own experience and opinion.
  • See differences in widths and lengths of lines such as those on graphs.
  • Deal with the general public, customers, employees, union and government officials with tact and courtesy.
  • Plan and organize the work of others.
  • Change activity frequently and cope with interruptions.
  • Speak and write clearly.
  • Accept the full responsibility for managing an activity.
Read Full Description
Confirmed 3 hours ago. Posted 24 days ago.

Discover Similar Jobs

Suggested Articles