We’re Onna: A passionate, hard-working team solving one of the biggest challenges facing today’s businesses — knowledge fragmentation. We’ve built the world’s first Knowledge Integration Platform to make enterprise knowledge more accessible, useful, and private. We help some of the world’s leading companies like Facebook, Slack, Electronic Arts, and Fitbit, to bring together fragmented knowledge from today’s most popular workplace applications. With our platform, teams can unify, protect, search, automate, and build on top of their organization’s proprietary knowledge, allowing them to leverage it in new and intuitive ways.
Onna is engaged in an active phase of growth and we are hiring across our offices in New York City, Barcelona, Raleigh-Dunham, San Francisco, London & Toulouse. We are thrilled to be able to welcome new team members from across the world to a work environment that is lighthearted, fast-paced, exciting, and flexible. We provide our people with the tools, resources, and outstanding leadership to take their career to the next level. If this sounds like an exciting opportunity, we want to hear from you!
We’re looking for a highly driven and client-centric Technical Support Engineer to join our team in New York or in North Carolina (we're open to fully remote too; especially if it is in the West Coast) who thrives on helping others, knows how to manage their tasks and time, and who works well independently and on a team. We need a technically skilled, fast learner with the ability to know when to make a decision and when to escalate an issue.
In this role, you’ll leverage strong technical and customer service skills to confidently lead clients through the diagnosis and resolution of the most complex and technical problems we face with a high degree of customer satisfaction….and provide an experience that will make you every client’s favourite support person!
We’ll provide you with the tools, resources, and outstanding leadership to take your career to the next level. If you’re excited to shape the future of a global and market-defining company, we want to meet you!
Only for the position in Raleigh/New York: the working hour will be Monday to Friday, 11 am to 8 pm EST.
What you’ll do:
Benefits we offer:
We've entered a new era of remote work, where our day-to-day is now virtual, and we're committed to adapting to embrace this change.
About the product & Onna’s funding:
Our growing list of integrations includes the likes of G-Suite, Slack, Microsoft 365, Box, Dropbox and more. Our open API allows us to integrate with any cloud-based or on-premise platform, for optimal control and visibility into your most critical knowledge. Once connected to Onna, the potential use cases are limitless: Information Governance, eDiscovery, Compliance, Knowledge Management, are just a few ways Onna can empower organizations and their employees.
In 2019, we closed an $11M Series A led by Dawn Capital with the participation of our integration partners Slack Fund and Dropbox, and in 2020 we closed a $27M Series B led by Atomico with participation from Glynn Capital, as well as follow-up investments from Dawn Capital, Nauta Capital, and Slack Fund.
Onna is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You must have authorization to work in the location the position is posted.