The Working Backwards team’s vision is to create a culture where every Amazonian works backwards from the customer to invent delightful, bar-raising customer experiences. With a rapidly growing employee population that builds products to support global customers, the practice of working backwards from our customers is more important than ever.
We are seeking a Sr. Product Manager, Sr. Program Manager, or L&D expert to define and deliver Working Backwards training experiences for Amazon leaders (L7 and up). The ideal candidate will develop a new strategic program that helps leaders at Amazon build stronger Working Backwards org cultures. Our ideal candidate has a combination of Working Backwards experience, masterful facilitation skills, and the learning and development background to design impactful learning experiences for leaders. The scope of the program is in support of Amazon people-managers worldwide, with a focus on builder teams whom deliver core Amazon shopping experiences.
In this role, you will:
- Tap into your knowledge and creativity to build a roadmap of learning solutions that can be adjusted to address a variety of learning styles, skill sets, and situations. Solutions may include in-person skill building workshops, team development events, virtual learning experiences, and on-demand learning resources.
- Create interactive learning opportunities that can scale globally to help new managers to gain skills coaching their teams on Working Backwards fundamentals.
- Develop a suite of high-quality resources for managers, including team diagnostic tools, playbooks, and best practices for mechanizing Working Backwards.
- Define key input and output success metrics and define what a healthy Working Backwards org culture looks like.
- Build positive, collaborative and action-oriented partnerships with other leadership-level training and innovation programs to amplify training content to a wider audience.
- Collaborate with leaders to identify and prioritize learner needs and create feedback loops for continuous improvement.
A successful candidate will have:
- Bachelor’s degree or equivalent years of experience
- 7+ years of experience in a similar role with experience in learning & development (L&D), curriculum design, training facilitation, and product/program management.
- Proven success building and scaling a new education/training program, ideally leveraging the Working Backwards process to do so.
- Experience developing and administering leader-level programs for L7 and up; experience driving alignment with VP leaders and influencing without authority.
- Excellent written and verbal communication skills, with ability to lead groups and facilitate hands-on workshops.
- Program management skills on a global-scale that displays your abilities to set program objectives, analyze data, drive quantifiable improvements.
- Comfortable and knowledgeable on diversity and inclusion topics and the impact they have in social and business environments.
- Proven success building and establishing trusted relationships across all levels and job families.
- Thorough understanding of industry learning trends and best practices, adult learning theory, and instructional design principles.
- Ability to balance Bias for Action with Think Big – which is critical for establishing a new program.
- Training facilitation experience in a variety of delivery modalities (virtual, hands-on/experiential, instructor-led, etc.).
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.