- Acquisition
- Assist in executing successful micro-events for acquisition of new clients
- Acquire new accounts from group companies / family of existing customers
- Acquire new accounts from referrals from existing customers
- Focus on acquiring Trade Accounts, increase trade volumes and generate forex revenue
Relationship Building / Deepening / Cross Sell
- Primarily responsible in building and deepening mapped portfolio
- Ensure consistent growth of the clients portfolio
- Work closely with the Channel Head to establish synergies for maximum penetration of Investment & Insurance sales to new customers along with deepening into the book i.e. AUM
- Build a robust momentum with regard to the third party distribution (insurance, auto loans, mortgages) and fee income to scale up the client portfolio growth, in line with the set targets
- Ensure Risk Profiling is done for each customer
- Implement customer contact programs to ensure his share of wallet with the bank increases
- Close monitoring of average revenue per customer
- Retention
- Ensure top class service delivery to clients to be in line with the best in the industry
- Monitor high net worth accounts closely to ensure that customers continue regular use the account and grow balances
- Work towards reactivating accounts which have stopped transacting or depleted in balances
- Assist in resolving service hurdles to create a delight situation for customers
- Risk Management & Governance
- Ensure awareness and adherence with the Know Your Customer policy, Anti Money Laundering Policy, Mis-selling Policy, Information Protection Policy, Operational Risk, Code of Conduct and other laid down compliance norms of the bank as stipulated from time to time
- Provide regular feedback on the changing customer needs to the Product team and Service Quality team
- Optimum usage of db Financial Planning Tool
- Any suspicious transaction to be immediately reported to the Area Manager
- Promotion of Alternate Channels
- Increase customer contactability by capturing email address and mobile number
Job Role:
- Ensuring DB Service Standards w.r.t. to Customer Service, Compliance and Corporate Security are adhered too.
- Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors.
- Error Free Processing of transactions with in specified SLA’s.
- Ensure laid down processes are being followed; DB internal security standards are followed.
Key Responsibilities:
- Ensure strict adherence to all internal and external guidelines (KYC, Anti Money Laundering & Audits).
- Ensure complete resolution to all customer queries and processing of all the customer instructions with 100% accuracy.
- All the transactions are carried out with 100% accuracy without errors.
- Ensure strict adherence on handling deliverables/daily stock/Loose chq leaf issuance/Locker Issuance & operation.
- Ensure accurate checking/processing of account opening documents and monitoring of KYC chq tracker.
- Ensure accurate checking/processing of account opening documents & MF applications.
- Ensure complete turnaround time w.r.t. Account opening processing, WMS transaction processing, Insurance & PMS reporting and MF fee collection are adhered too.
- Strict Monitoring of I kits issued to the sales team & ensure the activation.
- Ensure to process all the A2 transaction smoothly.
- Timely, correct and acceptable response to all Business Banking customer queries.
- Ensure 100% accuracy on processing of all the Trade related transactions (export & import) i.e. A1 Remittances, softex release, Bank guarantee Issuance, etc.
- Ensure 100% Accuracy on checking the documents related to all the A2 Remittances.
- Ensure smooth functioning of A2 Remittance uploads though DoORS, follow up with processing unit and tracking of rejects.
- Ensure proper coordination with NPC, PBC Trade Desk & GTB Trade Desk for smooth processing of all the transactions with in stipulated time.
- Ensure tracking of exceptions/deferrals taken for processing of trade transactions and proper follow up with Head –BB for closure of the same with in stipulated time.
- Ensure smooth processing of I/w Clearing, Outward Clearing, ECS Upload and rejects handling are carried out with 100% accuracy without errors.
- Effective service delivery by reducing customer turnaround time.
- Ensure strict adherence to voucher management, custodianship grid & key management guidelines.
- Ensure Strict monitoring of internal accounts /proxy account as per LOA.
- Ensure NIL operational losses / compensation to customer due to any operational issue.
- Ensure SRs are closed within stipulated time.
- Ensure satisfactory compliance scores and implement audit recommendations.
- Any suspicious transaction/activity must immediately be reported to the supervising officer.
- Overall upkeep of the branch lobby as per clean desk policy standards.
- Source leads/referrals from walk-in/existing customers and minimize time lag between referral & closure of business.
- Team Management
- Managing hiring of sales team and ensuring minimal gap between actual and approved headcount
- Ensure all new joiners undergo onboard training, product training, operational risk training, KYC / AML training within 45 days from the date of joining
- Identify training, development & counselling needs of the team & ensure the same are met
- Develop Individual Business Plan for each Relationship/Sales Manager, and guide them to achieve their business goals
- Ensure a weekly process of sharing market updates and also get teams updated on the current capital market scenario and key global economic issues if any.
- Lead and motivate the acquisition channel to over achieve the business goals set
- Talent spotting to ensure appropriate exposure and career opportunities, succession planning for performers in the channel
- Productivity of all the team members is at par with the set benchmark
Acquisition
- Increase acquisition of Target clientele across Business, Advantage and Private Banking segments
- Execute successful micro-events regularly for acquisition of new clients
- Assist team in acquiring new accounts from group companies / family of existing customers
- Assist team in acquiring new accounts from referrals from existing customers
Relationship Building / Deepening / Cross Sell
- Supporting relationship managers to build and deepen the portfolio
- Ensure consistent growth of the portfolio through cross-sell
- Work closely with the acquisition team and establish synergies for maximum penetration of business banking products, trade, forex and I&I sales to new / existing customers
- Build a robust momentum in regards to the third party distribution (insurance, auto loans, mortgages) and fee income to scale up the client portfolio growth, in line with the set targets
- Implement customer contact programs to ensure his share of wallet with the bank increases
- Focus on acquiring Trade Accounts, increase trade volumes and generate forex revenue
- Close monitoring of average revenue per customer
Retention
- Ensure top class service delivery to clients to be in line with the best in the industry
- Monitor high net worth accounts closely to ensure that customers continue regular use the account and grow balances
- Work towards reactivating accounts which have stopped transacting or depleted in balances
- Assist in resolving service hurdles to create a delight situation for customers
Risk Management & Governance
- Ensure awareness and adherence with the Know Your Customer policy, Anti Money Laundering Policy, Mis-selling Policy, Information Protection Policy, Operational Risk, Code of Conduct and other laid down compliance norms of the bank as stipulated from time to time
- Provide regular feedback on the changing customer needs to the Product team and Service Quality team
- Any suspicious transaction to be immediately reported to the Area Manager
- Optimal utilization of resources so as to ensure cost effectiveness
- Promotion of Alternate Channels
- Increase customer contactability by capturing email address and mobile number
Others
- Overall responsible for the branch’s investment targets in terms of revenue and AUM
- Provide or Coordinate with Insurance Company and impart relevant product training and training for IRDA certification to the Channel sales members. Insurance implants to improve the quality of sale and key sales ratios
- Managing the training of RMs across all new products
- Create and manage an effective Sales Tracker to measure and manage the activity levels of the channels and BSL Implant out put
- Ensure all the RMs in the region are AMFI certified
- Assist RMs in advising customers on appropriate investment decisions with respect to their risk appetite
- Help frontline with investment proposals
- Be in constant touch with the HNI clientele and address their investment needs
- Review Portfolio Restructuring of all the HNI clientele
- Disseminating research views and market information, ensuring all resources are in line with the db view
- Provide regular feedback on the changing customer needs to the Product team and Service Quality team
- Responsible for optimum utilisation of db Financial Planning tool
Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Click here to find out more about diversity and inclusion at Deutsche Bank.
