Your team
At CommBank, Enterprise Services (ES) is responsible for the world leading application of technology and operations across every aspect of CommBank, from innovative product platforms for our customers to essential tools within our business. We also use technology to drive efficient and timely processing, an essential component of great customer service.
The Customer Remediation Team is a remediation centre of excellence. This team is responsible for the management and execution of prioritised remediation activity. Remediation activity can range from simple customer payments to large complex projects covering multiple product lines and business units.
Sitting within the CRT business, the Remediation Services team ensures that quality support and services are provided to the Advice businesses to support their customer bases ensuring the smooth delivery of adviser payments, technology, advice remediation and projects.
See yourself in our team
Due to growth within the team we are looking for a Senior Business Analyst to join the Advice Remediation Technology team to gather information, document and analyse business needs and requirements to improve the Advice Remediation business operations and processes
You will be joining a team who are passionate about doing what is right for customers
What you will need to succeed:
- Coordinate and lead business requirement and business improvement initiatives
- Elicit and define business requirements by facilitating stakeholder workshops, researching and resolving issues.
- Establish relationships with subject matter experts to assess problems and propose potential solutions.
- Identify and define business needs and problems/issues to enable a feasible solution scope to be developed.
- Effectively communicate requirements and functional designs to stakeholders, managing conflicts, issues and changes in order to ensure that stakeholders and project team members remain in agreement on solution scope and actual needs.
- Write and manage signoff of project documentation such as Business Requirements documents, data or functional specifications and process flows
- Play a primary role with prioritisation of requirements and support estimation process
- Liaise with engineers, test analysts, product owners, change managers and operations teams to ensure successful execution of solutions
- Help with testing solutions and providing support across the team
- Help with identifying any delivered risks in implementing the solutions
We’re interested in hearing from people who have:
- Minimum 5 years’ experience as a Business Analyst working on technology projects in the financial services industry with large project teams and in complex fast paced environment
- Develop comprehensive documentation, including Business Requirements documents and process maps/ models; concept papers; design specifications and delivery of learning's to end user.
- High levels of resilience and personal integrity, with strong interpersonal, collaboration, influencing and negotiating skills
- Excellent analytical and problem solving ability with keen attention to detail
- Ability to interact with stakeholders at all levels, including senior business and technology stakeholders
- Deep knowledge of business analysis in an Agile environment
- Experience with process flow documentation
- Experience in using JIRA, Confluence and Visio
- Extensive Business Analysis experience within Financial Services
- Previous Wealth, Advice or Remediation experience (highly advantageous)
- Experience with Salesforce CRM implementations (highly advantageous)
- Experience with Remediation projects (desirable)
- Knowledge of CBA systems and processes (desirable)
From here you’ll go
It will be a challenging and exciting opportunity that will be very rewarding throughout. If you are a Seasoned Business Analyst with experience working within a technology driven, fast paced and complex environment, we would love to hear from you. Apply today!
If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 22/07/2021
