JD-Service Engineer – Field Service

Position Summary:

Provide post sales customer support services such as installation, preventative maintenance, customer training, repair, on-line support or technical consultation as required to ensure customer purchased Thermo Fisher products meet performance and operation standards and customer expectation thus achieve or improve customer loyalty to Thermo Fisher Scientific.

Job Description:

  • Prepare, schedule, coordinate and monitor the assigned project;
  • Lead the team for on-site service to provide the best quality of service to customers.
  • Perform overall quality control of the work (budget, schedule, plans, personal performance) and report regularly on project status;
  • Provide/Update all necessary operation and maintained workplan\\report etc. to management or customer.
  • Prepare, organize and attend Customer meetings to ensure project implementation and delivery.
  • Strictly follow all safety and administration policies and ensure the the following of all delegated persons
  • Provides highly positive, effective, prompt and responsive communication to customers, service team, sales team and project team.

Qualifications:

1. Bachelor degree, majored in mechanical, electrical engineering, material, petroleum engineer or related.

2. 3+ years working knowledge of analytical instrument, related with material characterization will be perfect.

3. Be patient, self-motivated, can work under stress.

4. Be skillful at fixing technical problems, strong ability in hands-on job.

5. Be willing to travel in China extensively and work with a flexible time frame.

6. Good at communicating with both internal and external parties..

7. Acceptable English, can write and read emails in English, communicate with foreign engineers for technical issues.

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Confirmed 20 hours ago. Posted 30+ days ago.

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