Enterprise Customer Success Manager


Company Type

We are Multiverse, a tech startup on a mission and one of the fastest growing companies in Europe. We’re building an outstanding alternative to university and corporate training, to develop a diverse group of future leaders, through apprenticeships. In Europe we are expanding rapidly and already work with over 300 clients including Facebook, Morgan Stanley, KPMG, Kantar, Citi and Microsoft and have just opened in America. 2021 is going to be big. We have just closed our Series B funding round , the largest venture raise from a european EdTech company in history, led by General Catalyst and GV to accelerate our expansion into the US.


tl;dr: Multiverse is looking for an Enterprise Customer Success Manager who can help us drive value for our world leading employer partners, and in doing so unlock the best opportunities for apprentices across North America. In doing so, we’ll democratize access to the best careers and build an outstanding alternative to college and corporate training. Details below!


We’re now looking for an exceptional person to be our first Enterprise Customer Success Manager. With deep expertise in client relationships, the enterprise customer success manager will nurture and grow our enterprise client relationships, focusing on unlocking value for our customers, delighting and delivering against their ROI expectations.

This is an opportunity to work for one of the world’s hottest businesses, learn a playbook that has proven successful at multiple pre-IPO companies, and to have fun helping to scale a young business that is helping to solve some of the UK’s biggest social issues.

You will be taught skills that will have a significant impact on the rest of your career: how to excel at building champions; how to strategically drive a book of business; how to create and execute success plans.

Once here, you will be

  • Expected to manage senior relationships at our largest clients (up to CxO level), and to find ways to efficiently care for our smaller clients so that they also feel well looked after.
  • Measured on retention and growth of the business at your clients, as well as how they feel about Multiverse through their Net Promoter Score.
  • Curious, data-oriented and proactive, always searching for ways to improve what we do, as we scale our business geographically.
  • Building great internal relationships, working with cross-functional partners to ensure our broader objectives are met.

What you bring

  • You have direct experience in a B2B sales or customer management environment
  • You have a proven track record in building client relationships that deliver mutual success
  • You have demonstrated excellence in the past and are someone who is highly achievement orientated
  • You want to learn, and can absorb and understand complex subjects quickly
  • You have hustle and will go above and beyond to build the Multiverse brand
  • You are high energy and love to continually raise the bar in terms of performance and expectations
  • You care deeply about client experience and building long lasting relationships
  • You are passionate about social mobility and doing social good


What's in it for you?

  • Competitive salary and ownership in the business through equity options
  • 20 days PTO plus all federal holidays to ensure you have plenty of time to recharge and stay on top of your game. We will make you take them!
  • Comprehensive health, vision and dental insurance plans and 401(k) starting on your first day
  • Be surrounded by smart, driven and ambitious people who dream big, work hard and have fun
  • Learn from the people who grew four different pre-IPO businesses to multi-billion dollar valuations (most recently AppDynamics).
  • Be at the heart of a rapidly accelerating business that the leading Silicon Valley VCs are investing in; and be part of the foundational team on the ground in the US

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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Confirmed 22 hours ago. Posted 30+ days ago.

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