Principal Associate, Process Management (Card)

Capital One


West Creek 8 (12080), United States of America, Richmond, Virginia

Principal Associate, Process Management (Card)

As a Principal Associate in Process Management at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each time. The Process Manager Associate will play a key role in delivering processes that impact the company’s bottom line. In this position you will contribute immediately while strengthening your process management best practices. 

We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and can adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management. 

General Responsibilities: 

  • Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives 
  • Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives 
  • Identify and implement process improvements driving issue resolution/risk mitigation activities 
  • Tracking and resolving process breakdowns 
  • Understanding customers’ needs of the process and driving process improvements 
  • Developing and maintaining formal process documentation including procedures and process flow diagrams 
  • Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions 
  • May lead a team and/or direct others on projects 

Basic Qualifications: 

  • High School Diploma, GED or equivalent certification 
  • At least 1 year of experience with Microsoft Office or G Suite
  • At least 3 years of process management experience 

Preferred Qualifications: 

  • Bachelor’s Degree or military experience 
  • Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
  • 1+ year of experience in Compliance or Risk Management 
  • 5+ years of experience in Process Management
  • Agile experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. 

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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Confirmed 43 minutes ago. Posted 24 days ago.

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